Guest Relations Manager

Guest Relations Manager

Be the Heart of the Guest Experience.

As Guest Relations Manager you will play a key leadership role in our Front Office using your interpersonal and operational strengths to deliver personalized luxury service. Reporting to the Director of Front Office youll ensure a seamless arrival and departure experience develop highperforming teams and champion guest satisfaction across all touchpoints.

What is in it for you:

• An inclusive empowering and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay starting at $68000 with annual compensation reviews based on market performance and capabilities
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary drycleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health paramedical dental vision life and disability insurance for those meeting eligibility requirements
• Companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Starting 10 days of paid vacation earned each calendar year and increasing with length of service 12 statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What You Will Be Doing:

Reporting to the Director of Front Office you will lead and inspire a guestfocused Front Office team ensuring luxury guest service colleague development and maximizing service opportunities.

Operational Leadership & Service Excellence

• Champion the guest journey from arrival to departure ensuring prompt resolution of concerns and exceptional service delivery
• Monitor and respond to guest feedback continually elevating standards
• Work closely with Rooms Division leaders to align service scheduling and daily operations
• Participate in yield and strategy meetings to manage room inventory and optimize revenue

Team Development & Performance

• Support recruitment onboarding coaching and performance management of Front Office colleagues
• Drive engagement and performance through motivation training and meaningful recognition
• Lead by example modeling brand values and a commitment to service excellence
• Support new leaders with onboarding and mentorship

Communication & Administration

• Communicate effectively across shifts and departments via briefings emails and meetings
• Maintain accurate and efficient staffing schedules aligned with operational needs
• Promote a safe healthy work environment and act as a member of the hotels Emergency Response Team
• Assist with departmental projects and initiatives as assigned

Qualifications :

What Were Looking For:

• Previous leadership experience in Front Office operations within a luxury hotel environment
• Strong knowledge of Opera PMS or equivalent systems
• University degree or diploma in Hospitality or related field preferred
• Servicedriven mindset with proven relationshipbuilding skills
• Strong organizational skills and ability to manage multiple priorities in a fastpaced setting
• Excellent communication problemsolving and team leadership skills
• Flexible availability including evenings weekends and holidays

The physical job requirements include:

• Split time between Front Office operations and administrative tasks
• Ability to lift or carry items up to 50 lbs occasionally
• Occasional bending pushing kneeling and use of stairs or ladders

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime