Associate, Maintenance - Cars & Lights

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.

What We Need

We are looking for an Associate Car & Light Maintenance to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.

At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!

Are You:

• An effective and respectful communicator with general automotive experience
• Knowledgeable in vehicle maintenance and repair

As the Associate Car & Light Maintenance you will provide support to our clients drivers and frontline agents with the authorization of repairs the processing of preapproved invoices supplier email verifications and responding to the supplier client and driver electronic communications. You will also work closely with Case Managers supervisors managers and frontline agents to respond to client and driver requests.

A Day in the Life

• Apply your car and light duty technical expertise (e.g.: repairs preventative maintenance labor & parts costs) while providing a superior customer experience in responding to incoming calls from drivers and suppliers while resolving inquiries involving repairs and roadside events
• Triage and respond to inquiries coming from our supplier interactive portal email or other internal tools
• Assist drivers in locating appropriate repair facilities
• Make outbound calls to suppliers to provide processing and payment instructions as well as to help initiate service and service follow up
• Process incorrect email returns from suppliers and supplier and client preapproved invoices for payments
• Use technical knowledge to negotiate repair prices and review requests for compliance according to client policy and Elements standard operating procedures
• Issue authorizations for valid repairs to manage the clients vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

Requirements

• High School diploma (or equivalent) required BA/BS a plus
• Minimum 3 years general automotive knowledge; preferably mechanic experience
• Licensed 310S or 310T Certification preferred
• Able to work evenings weekends and holidays as the schedule may require
• Comfortable working from home in an inbound call center environment; may require onsite training/meetings occasionally at a major office location
• PC skills including data entry and MS Office suite preferred
• Organizational skills with the ability to prioritize and respond with a sense of urgency as well as an ability to research and resolve problems make independent judgements communicate effectively and have a strong team orientation
• Must be able to provide own access to wired highspeed internet connection (Wifi not acceptable) and a quiet/confidential working area
• Bilingual French/English is an asset

The hiring base salary range for this position is $54400 to $74800 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call (800).