Bilingual Customer Care Rep (French and English)
Bilingual Customer Care Rep (French and English)
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Salary Not Disclosed
1 Vacancy
Job Description
This is where you save and sustain lives
At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.
Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission.
Your Role
In this position you will serve as first point of customer contact regarding such matters as order management product complaints service complaints adverse events and general inquiries. You will be responsible for initial intake documentation and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products returns credits and orders.
What youll do
Order Management
Provides first point of contact for all customer inquiries and product/service complaints through phone fax and email.
Thoroughly documents all inquiries in adherence with company procedures.
Redirects complex or specialized concerns to appropriate team for followup when applicable.
Investigates and resolves problems related to shipment of products returns credits and orders.
Business Support
Processes and issues credits/returns
Supports resolution of errors within GFax and EDI transactions.
Manage sample export and input order.
Builds relationships with cross functional teams and institutions
Attends all required Customer Care meetings/trainings
Complaints & Inquiries
Resolves customer questions and handles requests where judgment and initiative are required to resolve and/or make recommendations.
Performs initial data collection for product complaints adverse events and service complaints.
What youll have
Minimum of 2 years experience in customer service
High school diploma / bachelors degree in related field
Fully Bilingual in French and English
Exceptional verbal and written communication skills
Ability to thrive in a very fast paced environment
Analytical and business problem solving skills along with ability to ask the right questions and lead conversations.
Ability to interact effectively with all levels of professionals (RNs patients other medical professionals).
Strong ability to multitask.
Nice to have
Bachelors degree preferred in life science health science or related discipline.
Prior experience in health care industry
#LIBAXGEN
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Employment Type
Full-Time
