Roster Coordinator
Roster Coordinator
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Job Description
Serco is a place where you can grow
Join a team of 12000 professionals across Asia Pacific (APAC) and experience a place of challenge opportunity and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career including:
Five rostered days off each fortnight
Shift hours from 4:30am to 10:30pm seven days a week
Career development and training opportunities
Tools that support smarter ways of working (ServiceNow Genesys UKG T2W)
Supportive team culture that values innovation and collaboration
Make an impact at Serco
As a Workforce Roster Coordinator in our Operational Support Centre (OSC) team youll play a key role in optimising rosters across our contracts ensuring our teams are wellsupported and operations run smoothly. This role is ideal for someone whos proactive detailoriented and energised by change. Youll be the first point of contact for our Workforce Management system users and work closely with a diverse group of stakeholders to drive realtime decisions and improvements.
Youll spend your time focused on:
Workforce management 60%
Performance analysis 20%
Triaging phone queries 20%
As a Roster Coordinator youll make a positive impact by:
Managing staff allocation and roster changes across multiple sites.
Ensuring roster updates are accurate timely and aligned with operational needs.
Backfilling vacancies and training team members on workforce management tools.
Collaborating with stakeholders to identify trends and improve performance.
Building strong internal relationships with teams across the OSC and beyond.
Triaging and resolving queries related to systems and central support.
Serco is a place for you
To be successful in this role youll have:
Experience in workforce management or roster coordination (desirable).
Ability to work independently and respond quickly in a dynamic environment.
Strong analytical skills and the ability to make realtime datainformed decisions.
Excellent communication skills and confidence in engaging diverse stakeholders.
A keen eye for detail and a commitment to accuracy.
In joining us youll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here youll appreciate a flexible approach to worklife that comes with working at a company with longterm governmentbacked contracts.
Are you ready to do important work that really matters
At Serco we bring together the right people the right technology and the right partners to create impactful solutions that address some of the worlds most urgent and complex challenges.
We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia New Zealand and Hong Kong and offers unique opportunities to grow your skills across our core capabilities in Health Defence Maritime Justice Immigration and Community Services.
We celebrate diversity and welcome applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander peoples LGBTQI communities veterans and people with disability. Youll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.
Impact a better future at Serco.
Required Experience:
IC
Employment Type
Full-Time
