Intake and Assessment Officer

• Permanent Full Time
• $97099.24 per annum plus Superannuation
• Join the Community Health & Wellbeing team

Hume City Council is one of Australias fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do ensuring our services are efficient and accessible.

Collaborate with clients families and service providers to develop personalised care plans that align with the clients goals preferences and available funding.

What youll be doing:

• Provide tailored episodic assistance to eligible clients including individuals from Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) backgrounds to identify and overcome barriers to accessing services that meet their needs.
• Conduct individualised assessments of clients ensuring a comprehensive understanding of their needs preferences and challenges to create effective personcentred care plans.
• Identify and address gaps in access to services for SAH HACC PYP and CHSP target groups.
• Evaluate and assess the effectiveness of the ADS intake offering recommendations and assistance to ensure responsiveness of our actions
• Facilitate access to available services for target groups by providing initial direct support and linking clients to relevant services and programs.
• Actively promote and contribute to processes and systems that facilitate effective teamwork communication and collaboration across teams.
• Engage with colleagues and stakeholders by actively listening valuing diverse perspectives and involving others in decisionmaking and problemsolving.
• Take ownership of personal and professional development by actively seeking out learning opportunities training and feedback to enhance skills and knowledge.
• Stay informed of industry trends updates and best practices by reading relevant literature attending professional networks and engaging in external learning opportunities.

The skills and experience youll bring to the role:

• Demonstrated knowledge and understanding of the Aged Care Act and relevant regulations including compliance with the Aged Care Quality Standards and legislative requirements related to assessment processes.
• Highly developed skills and experience in providing assessments to clients.
• Ability to liaise and consult with medical allied health and other community professionals at all levels.
• Ability to work with and assist other staff to effectively support clients according to their individual needs and personal preferences
• Highly developed written and verbal communication skills with the ability to write reports and prepare correspondence.
• Ability to communicate effectively with and gain the cooperation of Council staff recipients and residents from a diverse range of age groups cultures and backgrounds.
• Ability to update and maintain administrative records policies and guidelines.
• Demonstrated ability to deal with difficult situations resolve intraorganisational problems and present a positive Council image.

Required Certifications & Qualifications: 

• Degree or diploma in a relevant field (e.g. Aged Care Health Community Services) or lesser formal qualification with substantial experience.
• Current drivers licence.

Why Hume City Council

A leader in local government were committed to creating an inclusive and collaborative work environment that is guided by our values:

Were better every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

Were in it together: At Hume everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package professional development opportunities and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages people with disability Aboriginal and Torres Strait Islander people LGBTIQA people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks Working with Children Check and a Criminal Record Check. 

Remote Work :

No

Employment Type :

Fulltime