Customer Care Manager
Customer Care Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the role:
You will manage a caseload of communitybased elderly individuals with Home Care Packages around the South West Sydney area of Sydney. You will assess their needs develop personalised care plans and manage budgets in accordance with program guidelines to ensure each customers individual assessed care needs are met. Youll also onboard new customers and proactively manage existing ones with a personcentred approach. Collaboration with our other internal Service Delivery teams will be crucial to delivering comprehensive care.
This opportunity is for an initial period of 12 months (with potential to extend or go permanent). You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. Starting asap you will regularly visit customers in their homes therefore you will ideally be located in or close enough to the southwest Sydney region.
About you:
To be successful in this role you will have:
- Ideally proven experience in communitybased case management
- Experience with managing Home Care Packages and budgets is advantageous
- Current drivers licence and a reliable vehicle with minimum Third Party insurance
- Strong communication skills both verbal and written
- Demonstrated empathy and compassion
- Excellent problemsolving abilities and critical thinking skills
- Good organisational and time management skills
- Cultural competence and the ability to work with diverse populations
- Advocacy skills to ensure clients needs are met
- Collaboration and teamwork skills to work effectively with interdisciplinary teams
About KinCare:
KinCare (part of the Silverchain Group) is a leading provider of inhome aged care and nursing services. With a dedicated team of 1800 employees we provide quality inhome care services across Australia. Our comprehensive aged care services include nursing allied health home help and personal care.
KinCare is proudly part of Silverchain Group. Our aspiration is to create a better home care system for all Australians. For more information visit
Prior to commencement every successful candidate must complete a mandatory National Police check and a working rights check.
If this sounds like the role and workplace for you apply now!
Further information can be obtained by visiting:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
