Senior Manager, Community Engagement
Senior Manager, Community Engagement
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$ 68 - 74
1 Vacancy
Job Description
Senior Manager Community Engagement
6 Months W2 Contract
San Francisco CA CST/EST candidates preferred
Heres how youll become a key player with this opportunity:
Were looking for a Senior Manager Community Engagement to support Adobe Experience Clouds customer communities in a 6month contract role. Covering for the Head of Community engagement while on leave this role will be focused on delivering shortterm impact by ensuring ongoing operational excellence and advancing execution of key programs and initiatives.
In this interim leadership role youll guide ongoing execution of our global digital community strategy and ensure a meaningful highquality experience for community members. Youll support a team of community managers while driving execution of strategic innovation initiatives and key operational programs aligned to the teams FY25 H2 goals. The role involves managing crossfunctional collaboration and stakeholder alignment all with a thoughtful communityfirst approach.
The ideal candidate brings deep experience in community building strong program management skills and a steady collaborative working style. Youll serve as the connective tissue between team operations and strategic program delivery with a strong focus on execution collaboration and measurable outcomes.
This role reports to the Director of Customer Engagement and requires flexibility to collaborate with team members based in India which will be reflected in working hours.
Heres how youll make an impact on the team:
- Oversee support and coach our Community Management team focused on driving engagement across Adobe Experience Cloud product communities
- Partner with the Senior Manager Community Management to drive team operational and KPI success remove blockers as needed and provide overall leadership support
- Ensure community managers delivery of daytoday responsibilities focusing on GTM alignment & product team partnerships engagement and community growth community operations and moderation
- Monitor KPIs (e.g. response rates solve rate engagement rates) and ensure community strategies are on track
- Leverage Khoros reporting to monitor team performance and identify areas for improvement and added focus
- Lead execution of the community roadmap & strategy in partnership with Experience League
- Communities product management and other internal stakeholders
- Drive innovation and operations program planning with the Senior Community Manager
- Innovation & Operations set clear milestones and maintain momentum across multiple community initiatives
- Partner with the community Product Management team to deliver on key community platform roadmap initiatives and milestones
- Track program outcomes and metrics surface quarterly insights on Community performance
- Manage community team budget ensuring strategic allocation of resources align to the growth engagement and operation of community programs
- Identify areas where Community is driving business impact test & explore metrics for ROI measurement
Heres what youll need to be successful in this role:
- Bachelors degree or equivalent
- 5 years of experience in B2B SaaS community management customer marketing or customer success
- 3 years of team leadership experience
- 3 years of program management experience
- Experience with Khoros or similar community platforms
- Strong operational and organizational skillsyou can juggle multiple priorities and keep others aligned
- Experience working crossfunctionally with product support and marketing teams to drive alignment
- A datadriven mindsetcomfortable reviewing KPIs and making process improvements
- Familiarity with Adobe Experience Cloud products is a strong plus
Pay Range:
$68.00 $74.64/hour
Benefits That Matter to You:
- NextDeavor offers health vision and dental benefits for contract employees
- Paid sick leave eligibility is contingent on state of residence
- Optional 401k Plan (excludes employer match)
- Opportunity to get your foot in the door at a wellestablished corporation with potential for extended or permanent fulltime employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!
Ready to take the next step Apply today and be part of a team that transforms businesses and fuels growth!
Apply with Pioneers here < Experience:
Senior Manager
Employment Type
Contract
