#987- M365 Team Lead- Business Assist

Key Responsibilities:

• Lead a global remote team of technical specialists ensuring topnotch service and adherence to productivity and scheduling standards.
• Embrace the gig economys dynamic fostering a culture of flexibility innovation and continuous learning.
• Drive PLG by empowering your team to harness Microsoft technologies ensuring alignment with our strategic objectives.
• Champion diversity and inclusion creating an environment where every team member feels valued and empowered.
• Maintain a proactive approach to case management backlog minimization and customer satisfaction.
• Collaborate with Operations Leads to share insights best practices and drive continuous improvement across teams.
• Implement outcomebased performance metrics ensuring the teams alignment with organizational goals and customer needs.

ProductLed Growth Responsibilities:

• Harnessing Microsoft Technologies: Empower your team to unlock the full potential of Microsoft technologies through dedicated productled growth interactions.
• Collaborate with crossfunctional teams to align technical support efforts with productled growth strategies.
• Ensure 100% proper tracking of case insights related to product adoption and customer success.
• Ensures min of 80% team insights on product usage and exposition .
• Assess team capacity with a strategic lens spearheading initiatives that enhance performance efficiency and productivity through innovative experimentation.
• Create an environment of innovation collaboration and continuous improvement where team members are encouraged to share knowledge learn collectively and evolve together.

Additional Expectations:

• Demonstrate exceptional problemsolving skills with the ability to anticipate challenges and implement proactive solutions.
• Exhibit mastery in change management adeptly guiding your team through technological and procedural shifts.
• Maintain a relentless focus on technical and service excellence setting and exceeding industry benchmarks.
• Engage in strategic planning and execution ensuring alignment with broader organizational goals and customer needs.
• Act as a champion for diversity and inclusion fostering an environment where every team member feels valued heard and empowered to contribute.

Qualifications :

What you should have:

• Excellent verbal and written communication in English.
• Extensive experience in leading highperforming remote technical support teams with a profound knowledge of Microsoft 365 technologies.
• Outstanding leadership capabilities with a talent for coaching mentoring and connecting with a globally dispersed team.
• A track record of driving customer satisfaction operational efficiency and team productivity to unprecedented levels.
• Advanced analytical skills with a knack for managing productled growth trackers and safeguarding data integrity.
• Strong knowledge and skills in Microsoft Teams and Teams Devices including Teams Rooms Phones Panels Displays Teams Admin Center and Pro Management.
• Familiarity with the certified Microsoft Teams Devices and peripherals.
• Understanding of what Windows 365 is and how it differentiates from other Microsoft offerings.
• Familiarity with Windows 365 deployment management and support.
• Cloud Concepts:
  • Basics of cloud computing including Infrastructure as a Service (IaaS) Platform as a Service (PaaS) and Software as a Service (SaaS).
  • Microsoft Azure fundamentals given that Windows 365 is built on Azure.
• Windows Operating System:
  • Deep knowledge of Windows 10 and Windows 11 including installation configuration and troubleshooting.
  • Familiarity with Windows updates patches and security features.
• Superior communication and interpersonal skills able to inspire team members and drive them towards achieving and surpassing targets.
• Adaptability and flexibility capable of thriving in a fastpaced 24x7 global operation.
• Understanding of Product Led Growth concept.
• A deepseated passion for technology especially Microsoft products and a commitment to fostering the growth and development of your team.

Additional Information :

The program the freelancer will join fosters community social good diversity and inclusion. Freelancer agrees to participate in suitable and convenient social good community collaboration and diversity and inclusion related activities being active in those programs.

Remote Work :

Yes

Employment Type :

Contract