Contact Center Supervisor - Sales
Contact Center Supervisor - Sales
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
Job Type: FullTime / Hybrid / Onsite Tuesdays & Thursdays
Schedule: 12:30 PM 9 PM EST (occasional Saturdays)
Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team within our Sales Support Group. The ideal candidate is a strong communicator and team leader with a passion for delivering exceptional customer service. Youll provide daily guidance performance coaching and operational oversightensuring a highquality customer experience and a motivated efficient team.
This is a great opportunity for a driven individual who excels under pressure leads by example and is eager to contribute to a fastpaced customerfocused environment.
What We Offer
Flexibility & WorkLife Balance Enjoy a hybrid work style in Chesapeake VA
Comprehensive Benefits Medical vision dental life insurance and disability
Generous Time Off Paid personal vacation and sick leave plus companypaid holidays
Financial WellBeing 401(k) with company match and tuition reimbursement
Perks & Discounts Employee assistance program and exclusive company discounts
Career Growth & Development Opportunities for professional growth continuous learning and crossfunctional collaboration
Your Impact
Inspire team members to achieve individual and team sales goals
Provide support and direction to Sales Support Representatives ensuring compliance with company policies and procedures
Monitor team schedules for adherence to assigned shifts and break times
Conduct timely performance evaluations and support goal setting for direct reports
Evaluate call quality and service levels to ensure performance meets company standards
Take corrective actions to align team metrics with organizational goals
Maintain a working knowledge of the Automatic Call Distributor system to monitor call flow and troubleshoot routing issues
Quickly address call flow disruptions to minimize customer impact
Handle escalated customer issues with professionalism acting as a brand ambassador
Perform other duties as assigned by leadership
About You: The Skills & Expertise You Bring
25 years of recent supervisory experience preferably in a contact center environment
12 years of sales or upselling experience
Experience with Magento and/or Oracle platforms is a plus
Excellent communication organization and problemsolving skills
Strong interpersonal and leadership skills with a focus on coaching and team building
Ability to adapt to changing priorities in a dynamic work environment
Occasional travel may be required
Proficiency with PC operations including Microsoft Office Suite
Familiarity with Automatic Call Distributor/Management Information systems systems operating systems hardware diagnostics and contact center software
Company Overview
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race sex marital status sexual orientation or affectional preference color religion national origin age disability or veteran status unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal state and local laws regarding equal employment opportunities. Canons policy is to:
Recruit hire and promote for all job classifications without regard to race color religion sex age sexual orientation disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits transfers layoffs company sponsored training education tuition assistance social and recreation programs) will be administered without regard to race color religion sex age sexual orientation disability or national origin.
Workplace Accommodation Request HR Accessibility Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S. please call our Tollfree TDD Support Line for the Hearing Impaired Monday Saturday (excluding holidays) atEastern time from within the US. For all other reasonable accommodation requests please call. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Canon ITS is a tobaccofree work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system by direct invitation of Canon ITS and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. To read more about employment discrimination protections under federal law
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Workstyle Description
Required Experience:
Manager
Employment Type
Full-Time
