Senior Client Care Support-GDN

This role is an individual contributor responsible for delivering routine or defined administrative or operational output. This position is at an intermediate support staff level and is responsible for applying some judgment in resolving routine problems or making recommendations. 

Responsibilities 

• Exchange information between cardholders issuers merchants acquirers members and product offices. 

• Provide support to vendors and care center personnel with basic questions regarding plastic card servicing. 

• Provide daytoday support to Visa client institutions to ensure customer expectations are exceeded. 

• Receive and validate courier invoices for the Emergency Card Replacement process. 

• Receive and record customer surveys concerning the Emergency Card Replacement process. 

• Respond to customer inquiries relating to general functionality support for Visa products. 

• Own level 1 issues through resolution working with business or development groups. 

• Understand the customers needs business requirements and priorities know when Level 2 Support escalation is needed. 

• Receive document and destroy return cards from financial institutions. 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basis Qualifications:
Minimum of 6 months of work experience or a Bachelors Degree

Preferred Qualifications:
2 or more years of work experience
This role is an individual contributor responsible for delivering routine or defined administrative or operational output. This position is at an intermediate support staff level and is responsible for applying some judgment in resolving routine problems or making recommendations.
Responsibilities
Exchange information between cardholders issuers merchants acquirers members and product offices.
Provide support to vendors and care center personnel with basic questions regarding plastic card servicing.
Provide daytoday support to Visa client institutions to ensure customer expectations are exceeded.
Receive and validate courier invoices for the Emergency Card Replacement process.
Receive and record customer surveys concerning the Emergency Card Replacement process.
Respond to customer inquiries relating to general functionality support for Visa products.
Own level 1 issues through resolution working with business or development groups.
Understand the customers needs business requirements and priorities know when Level 2 Support escalation is needed.
Receive document and destroy return cards from financial institutions.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 49700.00 to 59300.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime