Service Desk Technician - 2716
Service Desk Technician - 2716
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
What We Offer:
Our excellent salary and benefits package includes medical dental vision life insurance short and longterm disability coverage education reimbursement 401(k) performance bonuses and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group Women at Wade Trim Diversity Equity and Inclusion Professional Development Leadership Development Rotation Program Mentor Program Sustainability Program and Wellness Program.
Position Description:
We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Flint office. A high school diploma or equivalent is required. The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A and/or MCP and experience in supporting civil engineering (AutoCAD Civil3D ProjectWise) is a plus. The candidate must also be selfmotivated work well with others and have excellent writing organizational and communication skills. A flexible hybridremote work schedule is available after 30 days of employment.
Typical Responsibilities include:
- Provide Service Desk support and be accountable for the response and diagnosis of enduser issues
- Assist in computer troubleshooting and maintenance operating system and application installations computer lease configurations computer deployment and returns.
- Manage record report support activities and inventory.
- Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
- Travel between Wade Trim locations to provide computer network video conferencing support services
- Provide onsite support and assistance for local CADD engineering applications and plotting
- Troubleshoot server and network issues
- Write effective useroriented Helpdesk work order resolution documentation
- Attend seminars and/or training classes
- Maintain a safe working environment
- Anticipate and provide resolutions to problems
- Provide hands and eyes support for Server and Network teams
Education:
- A high school diploma or equivalent is required
Skills Required:
- 3 months to 5 years related support experience in a Microsoft Windows environment
- Familiarity with personal computer hardware and software configurations
- A and/or MCP certification is a plus
- Experience supporting civil engineering applications (AutoCAD Civil3D ProjectWise) a plus
- Attention to detail
- Customer Service Focus
- Documentation
- Proper followup skills
- Ownership of issues end to end
- Quick Learner in an ever changing environment
- Wish to grow within the IT realm
About Wade Trim:
Wade Trim is committed to maximizing the value of infrastructure investments. Weve been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative friendly style to deliver solutions our clients can stand behind.
Our supportive culture recognizes and strives to fulfill collective client company and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged company leadership is easily accessible and opportunities are provided for staff to help shape the firms future through strategic planning. Work/life balance is supported through a flexible hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.
To solve our clients toughest challenges weve devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This openminded approach enables us to advance technology foster innovation and stay ahead of our clients needs.
Wade Trims success is shared by the employees that make it happen. Since our beginning our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach collaborative culture and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.
If you are looking for a challenging and rewarding career in a friendly environment please submit your resume by visiting the Careers section of our website at Trim is an Affirmative Action/Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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