Conference Receptionist
Conference Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About us
Part of London Regional HotelsThe Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.
The Role
- Offer a warm welcome to all visitors entering the conference centre and direct them to their correct meeting room;
- Produce & Provide all welcoming materials and official documentation for meetings; and events while overseeing the conference lounge;
- Respond to IT AV F&B and facilities queries and requests from event organisers; delegates and disseminate actions and information accordingly;
- Receive and sign for deliveries whilst managing the conference inbox;
- Respond to small meetings and requests loading them in the CRM system OPERA
- Provide on the day client support including signage photocopying etc.;
- Respond to internal enquiries for rooms and take bookings;
- Prepare and issue the daily update function sheets /event arrangements
- Provide administrative support for the M&E Team;
- Contact all event organisers with preevent welcome email introducing them to the event operations team allowing any last minute or special welcome requests to be handled;
- Managing the charges and postings of the events on the current day
- Completing post event invoices in a timely manner;
- Admin preparation for Social events and Elite sports event
What are We looking for
- Exceptional interpersonal skills to enhance the service standards throughout the organisation
- Excellent communication guest service and time management skills
- Experience in Corporate Reception or similar role
- Meeting & Events experience would be an advantage
- Computer skills specifically Microsoft Office Suite (Word Excel)
- Knowledge of Opera Cloud system would be an advantage
- Mulitasking skills and attention to detail essential
Shift Patter
Monday to Friday 07.00 15.30 Shift
Whats in it for you
- Use of some of our leisure facilities (Swimming Gym Tennis Watersports)
- Discounts Spa Watersports hire rooms friends & family rate rooms at Lensbury and across the LR portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fullyfunded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
Employment Type
Full-Time
