Experience Site Manager - Washington DC

ABOUT THE ROLE

The Experience Site Manager role is responsible for endtoend management of our experience site in Washington DC which will feature unique experiences housed within the same venue.You will be the business owner and accountable for ensuring world class operational execution exceptional customer service and financial efficiency.

Based in Washington DC the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm youll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. Youll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an actionbias who is ready to roll up their sleeves and take ownership over the site all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

GENERAL RESPONSIBILITIES:

Operational & Experience Management:

• Lead the daytoday operations of the venue ensuring the highest service quality and guest satisfaction.
• Manage schedule and delegate responsibilities to onsite staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week setting an example for the onsite staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements equipment and overall facility cleanliness and readiness arranging service calls when needed
• Coordinate and manage endtoend execution of corporate and private events from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local state and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site and complete incident reports as needed

Budget & Business Management:

• Manage an efficient operations budget tracking costs staffing maintenance and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement costsaving strategies while maintaining an exceptional customer experience.
• Assess key business metrics such as labor efficiency revenue per visitor and overall profitability.
• Oversee inventory control and reorder supplies as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g. special events corporate partnerships themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Maintain a customerfirst culture ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships as well as support local outreach efforts.
• Act as the public face of the venue ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS:

• 5 years of experience in operations hospitality live entertainment franchise management or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly energetic and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problemsolve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings weekends and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity diversity inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression race sexual orientation religion ability age class and immigrant status
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!

Required Experience:

Manager