Manager Legal Support

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Summary

As a Manager Legal Support you will work closely with the Office Administrator to supervise the various Legal Support Services Teams (LSST) in their respective office(s) to ensure smooth workflow workload coordination and attorneyclient service. You will provide overall supervision and direction to LSST for respectively assigned office(s).

Location

This position can sit in our Palo Alto or San Francisco office and offers a hybrid work schedule.

Responsibilities

• Manages daytoday activities of LSST. Coordinates workload and utilization of LSST (individuals and teams) coordinates overflow assistance and interdepartment coordination to ensure the overall smooth operation of assistant work and document processing. Coordinates backup and overflow assistance as necessary.

• Serves as a liaison between administrative departments and between timekeepers and LSST.

• Communicates and administers firm policies and procedures as they relate to LSST members.

• Monitors daily absences and arranges substitute staffing as needed and approves vacation requests.

• Processes and approves timecards for all LSST members.

• Proposes and monitors budget for LSST members and overtime; ensure overtimes is kept to a minimum.

• Reports all leave and FMLA issues to Human Resources; arranges coverage for leaves of absence.

• Monitors LSST staffing levels to keep in line with firms ratio plan. Provides/adjusts work assignments for any LSST member as necessary.

• Assigning LSST to new incoming timekeepers.

• Recruits and interviews LSST members for open assignments; assists in the training orientation and mentoring of new LSST members on firm procedures and resources.

• Prepares evaluations on all LSST members; solicits proper feedback throughout the year; proposes annual salary increases. Monitors reviews and evaluates LSST performance. Makes LSST members aware of job expectations how they are performing and where further development is needed. Works with HR and timekeepers to resolve performance problems and issues/concerns that arise.

• Coaches mediates and documents all LSST member performance attendance and conduct issues as needed; brings discipline issues to the attention of the Office Administrator and HR. Follows up on discipline issues.

• Arranges and conducts LSST meetings as needed; coordinates training and other similar events for all LSST members; ensures that LSST members receive and participate in all required training.

• Participates in the orientation process for all incoming LSST members and timekeepers.

• Participates in a variety of firm projects related to the Legal Support Services; other duties as assigned.

Desired Skills

Excellent communication strong computer and interpersonal skill sets required to interact with LSST members and timekeepers on a daily basis. Must have excellent oral and written communication skills. Must maintain confidentiality and demonstrate good judgment. Must have strong organizational and problemsolving skills to interpret and resolve issues as they arise. Ability to manage multiple projects and work under pressure. Ability to work effectively in a fastpaced environment. Prior experience in a legal or professional services management setting or human resources management preferred.

Minimum Education

• High School Diploma or GED

Preferred Education

• Bachelors Degree

Minimum Years of Experience

• 5 years of general management experience required.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty there are certain universal requirements that are expected of all DLA Piper employees which include but are not limited to:

• Effectively communicate verbally and in writing with clients lawyers business professionals and third parties.

• Produce deliverables answer phone calls and reply to correspondence in an efficient and responsive manner.

• Provide timely accurate and quality work product.

• Successfully meet deadlines expectations and perform work duties as required.

• Foster positive work relationships.

• Comply with all firm policies and practices.

• Engage in both physical and sedentary activity such as (a) working at a computer for extended periods of time including onscreen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.

• Ability to work under pressure and manage competing demands in a fastpaced environment.

• Perform all other duties tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and inoffice work the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firms discretion in the future.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification nor should it serve as the sole criteria for personnel decisions and actions. The job duties requirements and expectations for this position may be modified at the Firms discretion at any time. This job description does not change the atwill nature of employment.

Application Process

Applicants must apply directly online instead of sending application materials via email.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process please contact

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The firms expected hiring range for this position is $132799 $175962 per year depending on the candidates geographic market location. The compensation offered for employment will also be dependent on other factors including the candidates experience skills educational and professional background and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance and 401(k).

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Job applicant poster viewing center.