Corporate Customer Success Manager
Corporate Customer Success Manager
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Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a visiondriven team thats ready to tackle challenges and build cuttingedge solutions. We value purpose drive and curiosityand we thrive in a fastpaced everchanging environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
We are seeking a talented resultsdriven team member to join our expanding postsales organization as a Corporate Customer Success Manager. In this role you will own and manage a highvalue book of business serving as a strategic partner to your customers. Youll be responsible for driving customer retention identifying growth opportunities and delivering an exceptional customer experience. This is a highimpact role that requires strong relationship management a proactive approach and a commitment to operational excellence.
Responsibilities
- Build meaningful relationships with the customers in your book of business
- Retain all customers under your purview
- Identify potential churn risks and work proactively to mitigate them
- Uncover and drive expansion opportunities within your book of business
- Collaborate with internal teams to support expansion efforts
Wed love to chat if you have:
- 5 years of customer success or retention experience
- Experience effectively managing and nurturing a book of business with 100 customer accounts
- Proven experience identifying and driving expansion upsell or crosssell opportunities within existing accounts
- Strong attention to detail and ability to work independently
- Demonstrated ability to navigate and resolve complex customer issues
- Highly organized with a structured approach to managing work
Preferred Qualifications
- Proficiency in Excel or Google Sheets
- Excellent communication skills both verbal and written
- Selfstarter with a strong work ethic and curiosity to learn
- Calm under pressure especially when handling challenging customer situations
- Background in finance or accounting
This San Jose CA or Draper UTbased hybrid role requires inoffice work (Mon Tues Thurs). Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of either location or relocate by the start date.
#evergreen
The On Target Earnings (OTE) range for this role is noted below for our office location in San Jose CA. This role is eligible to participate in BILLs sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The On Target Earnings (OTE) range for this role is noted below for our office location in Draper UT. This role is eligible to participate in BILLs sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fastpaced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Shortterm disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Employment Type
Full Time
