Terrace Grill General Manager
Terrace Grill General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Wurzak Hotel Group as part of the Dalmar & Element Hotel in downtown Fort Lauderdale is lookingfor an energetic and professionalTerrace Grill General Managerto lead their vibrant team atTerrace Grill Restaurant.
TheTerrace Grill General Manageris responsible for smooth and efficient daily operation of the fine dining restaurant through effective supervision and staff development while ensuring guest satisfaction and adherence to established brand standards. This is a working handson position and the hours may vary depending on business needs.
The Dalmar Fort Lauderdale Luxury Hotels Official Site
Terrace Grill Fort Lauderdale Official Site
The Dalmar & Element Hotel operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.
Essential Functions
- In concert with the General Manager of the Dalmar & Element Hotel and the Director of Food & Beverage provide daily event oversight to Terrace Grills operation guests and staff.
- Maximize company profitability with a target margin of 20%; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales.
- Maintain patron satisfaction by monitoring evaluating and auditing food beverage and service. offerings; build relationships with preferred patrons; maintain good community relations.
- Ensure nightly reports are sent out each evening respond to all immediate action items noted in reports.
- Supervises order taking and delivery to guests in safe and efficient compliance with policies and procedures brand standards and federal state and local regulations.
- Supervises guest checks and payment collection in compliance with cash handling credit card transactions room charge processing and accounting policies and procedures.
- Supervises and provides oversight to the floor staff to insure the highest quality of guest service is achieved.
- Ensures that the staff is well trained and uses continuous improvement motivational techniques to insure and engaged team.
- Maintain effective communication with GM of Hotel Director of Food & Beverage Chef and Culinary team members Head Bartenders Food & Beverage Leaders and all staff. This includes a weekly operations meeting covering any changes scheduling updates goals and expectations for the following week.
- Schedules the team effectively considering peaks and valleys in service and schedules accordingly.
- Work with service staff to insure tip out is completed nightly.
- Insure highest standards of quality control. If you would not eat nor drink it do not serve it unless to the hotel standards.
- Promptly reports emergencies accidents injuries missing articles damage engineering items and safety hazards to management.
- Reports any deviations from policies procedures brand standards and regulations to management.
- Complies with all guest service basics such as uniforms name tags and proper guest greeting.
- Knowledgeable on hotel facilities and services to assist guests as appropriate.
- Ensures all communication containing Company hotel brand and guest information is consistent with privacy policies practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner. Must be able to work varying schedules based on business demand.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Ensure maintenance problems are promptly reported through proper channels.
- Practice safe work habits and comply with sanitary safety security and emergency procedures.
- Write shift reports including reports on any incidents of theft accidents or injuries when assigned.
- Respond to guest requests concerns and problems to ensure guest satisfaction.
- Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
- Any other tasks/duties as requested by management.
Education and Experience
- Two or Fouryear college degree in Business or Hospitality Management preferred or five or more years of related hospitality experience.
- Familiarity with hospitality industry practices.
- Education in fullservice luxury hotel/fine dining restaurant management or related major preferred.
- Ability to effectively and efficiently supervise staff daily operations and resolve operational problems in compliance with policies and procedures.
- Ability to appropriately interview hire schedule motivate train monitor and address staff performance.
- Ability to multitask when involved in floor management.
- Knowledge of and ability to follow proper food and beverage ordering handling transportation and service.
- Ability to understand and comply with federal state and local serving guidelines.
- Ability to timely compile facts/figures identify investigate and resolve matters.
- Attention to details good organizational skills and efficient time management.
- Ability to follow an appropriate course of action based on policies and procedures.
- Ability to operate a computer phone and other office equipment.
- Familiarity with Aloha POS and/or Toast system and payroll processes preferred.
- Attention to details good organizational skills and efficient time management.
- Ability to follow an appropriate course of action based on policies and procedures.
- Ability to work in a fastpaced environment sometimes under pressure while simultaneously handling competing and changing priorities.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical Dental Vision health insurance
- Robust supplemental insurance for Life AD&D Pets legal and more
- Wellness programs for mental physical and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
- Employee lunches and recognition programs
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphiabasedowner developer and operator of premium branded fullservice extended stay and focus service core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing longterm relationships with our guests.
WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zerotolerance policy for workplace discrimination on the basis of someones race gender disability or any other basis protected under federal state or local laws.
EEO m/f/d/h
Required Experience:
Director
Employment Type
Full-Time
