Live Service Specialist
Live Service Specialist
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Job Description
Pearl Abyss America Inc. the team behind Black Desert and the upcoming titles DokeV and Crimson Desert is seeking a highperforming creative resultsoriented and qualityobsessed Live Service Specialist to help accelerate our gaming reach to millions of customers across all platforms (PC Mobile Console etc.) in North America.
The video games industry is transforming how players are entertained communicating with each other and interacting online and on their digital devices. Our company needs a Live Service Specialist who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game liveservice collect ingame issues and players feedback and engage players by designing and executing ingame GM events and livestreaming events.
Our Live Service Specialists genuinely love video games the players their communities and their passion for games and facilitate to help them improve the quality of the games live service. In this role you will actively interact with the players both in the game and in the community working closely with other team members in the live service department.
This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North American goals.
LOCATION: Manhattan Beach CA (Onsite)
JOB TYPE: Full Time
PAY RANGE: $21 $25 per hour
RESPONSIBILITIES
- Bilingual English/Spanish fluency required
- Create or assist in creating weekly/monthly GM events plan and executing them during the liveservice
- Work closely with other Live Service Specialists Community Managers and Customer Support to solicit feedback and suggestions for the game improvement from the community
- Monitor and regularly report on the liveservice issues and the players feedback
- Monitor regularly livestreaming channels and social channels and work closely with partner influencers
- Respond to live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
MINIMUM QUALIFICATIONS
- 2 years of work experience in video game industry especially in liveservice customer support QA community management or related fields
- Extensive knowledge and gameplay experience of MMORPG genre
- Prior experience/interactions with the gaming communities forum or user groups on social channels
- Experience in social content creation and posting publishing calendars asset creation copywriting reporting & analytics
- Strong customer service ethic and great interpersonal communication skills
- Writing skills for announcements or forum notices with a great sense of humor
- Ability to act fast on problems or communications and deliver the best results amid a fastpaced highvolume environment
- Creativity curiosity and a willingness to learn and grow
- Professional and mature demeanor along with strong timemanagement and organization skills for coordinating multiple initiatives and priorities
- *International travel may be required for this position
PREFERRED QUALIFICATIONS
- Avid Black Desert Online player
- Experience in social media management (Facebook X Instagram TikTok etc.)
- Graphic design or video production/editing skills
PEARL ABYSS AMERICA BENEFITS
In addition to having a great culture some of our benefits include:
- Health Care Plan (Medical Dental & Vision) 100% covered by the company for you and up to 3 of your dependents
- Life Insurance (Basic Voluntary & AD&D)
- Retirement Plan (401K) Company matching up to 5%
- Pet Insurance covered by the company for employees pet animals (up to 3 pets)
- Personal and Professional Development Wallet up to $100/month
- Lifestyle Wallet $170/month individual allowance
- Tiny Human Wallet $500/month child subsidy
- Paid Time Off PTO (Vacation Sick Days Public Holidays & Winter Break)
- Family Leave (Maternity Paternity)
- Companysponsored Korean Classes
- Free Gym Access (in the company office building)
- Free Lunch in the Office
- Stocked kitchen
- Regular team outings and company events and more
Pearl Abyss America is proud to be an equalopportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. If you have a disability or special need that requires accommodation please let us know.
To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias Pearl Abyss employees or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
