Monitoring Dispatcher
Monitoring Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industryleading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cuttingedge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable futureready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated Monitoring Dispatcherto join our security business unit.
- Monitor live Event based and Guard Tour video images and makes critical decisions to incidents or alarms viewed on a computer monitor
- Responsible for working with clients and their employees as they enter and exit secure facilities
- Answer and address notifications for visitors to enter secure facilities
- Gather all information necessary to verify alarms dispatch the proper authorities and notify property owners or other responsible parties
- Can remain calm speak clearly and relate critical details during stressful situations
- Enter data into spreadsheets or other computer programs to track daily operational data
- Completes service tickets in a timely fashion so that repairs can be made to software and/or hardware systems
- Must be capable of working shifts balanced around a 24 hour a day 7 day a week schedule
- Provide daily reports to management concerning the operation of the cameras
- Followup with Customers to ensure complete satisfaction
- Give exceptional customer service in a timely fashion
- A consistently positive approach to your work that is rooted in a businesslike professionalism
- Proven computer skills
- Excellent verbal written and social communication skills
- Other tasks as identified on an as needed basis.
- Identifying and assessing customers needs to achieve satisfaction
- Proven customer support experience or experience as a client service representative
- Customer orientation and ability to adapt/respond to different situations.
- Excellent communication skills
- Ability to multitask prioritize and manage time effectively
- High school degree
HOURS 3pm11pm
Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Employment Type
Full-Time
