Medical Office Assistant/Patient Navigator
Medical Office Assistant/Patient Navigator
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Job Description
JOB TITLE: Medical Office Assistant/Patient Navigator
SCHEDULE: Full Time
LOCATION: Onsite
REQUIRED EDUCATIONAL/QUALIFICATIONS:
- High School Diploma or equivalent required; postsecondary education or certificate in Medical Office Administration or related field preferred
- 13 years of experience in a medical office or healthcare setting
- Knowledge of medical terminology EMR systems and healthcare workflows
- Strong interpersonal and communication skills
- Ability to multitask and manage time effectively in a fastpaced environment
- Compassionate and patientcentered approach to care
OR
- An equivalent combination of education and experience.
JOB POSTING:
Primary Care DepartmentWHAT Clinic
We are seeking a compassionate organized and detailoriented Medical Office Assistant / Patient Care Navigator to join our healthcare team. This hybrid role plays a key part in both administrative operations and patient care coordination ensuring a seamless and positive experience for patients from their first contact through followup care.
POSITION HIGHLIGHTS:
Patient Navigation Duties:
- Helps guide patients through the healthcare system by assisting with appointments referrals and followups
- Assists patients with the patient assistance program application and ensuring accurate documents are provided
- Coordinate care plans between providers specialists and services
- Educate patients on procedures treatments and care instructions
- Support patients in understanding their insurance benefits and outofpocket responsibilities
- Identify and address patient barriers to care such as transportation or financial concerns
- Coordination with Optum Specialty Pharmacy Epclusa Mayvret and more as needed for best patient outcomes regarding grants to fund medication or patient assistance programs
- Provide emotional support and advocacy for patients throughout their care journey
Administrative Duties:
- Assists with sending and receiving medical records
- Schedule and confirm patient appointments using electronic medical records (EMR)
- Maintain and update patient records with accuracy and confidentiality
- Handle phone calls emails and other communications
- Process insurance forms and verify coverage
- Perform general clerical duties including scanning faxing and filing
ADDITIONAL INFORMATION:
- Ability to multitask and prioritize tasks.
- Ability to follow verbal and written instructions to perform routine tasks.
- Attention to detail thorough in work.
- Ability to adhere to given work schedule.
- Ability to work independently.
- Strong interpersonal communication skills; ability to develop and maintain professional boundaries and to interact effectively with patients families and staff.
- Strong organizational skills and ability to develop organize and maintain schedules.
- Able to work with basic computer skills. Must be able to work proficiently in EHR.
- Ability to network and coordinate efforts between treatment medical and other support systems for the patients.
- Must be able to physically perform the basic life operational functions of climbing stooping crouching reaching pushing pulling lifting standing walking fingering grasping talking and hearing.
- Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift objects.
- Must possess the visual acuity to perform extensive reading and determine the accuracy of work assigned.
SALARY & BENEFITS:
- Competitive salary based on experience
- Comprehensive medical dental and vision insurance
- Educational loan repayment programs & Career growth
- Retirement savings plan/401K
- Paid time off programs rollover hours 14 paid holidays
- Employee engagement activities resource groups and diversity events
HOW TO APPLY:
Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process please contact us at .
We look forward to reviewing your application!
EEO STATEMENT
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender gender identity and expression national origin age disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
Employment Type
Full Time
