Customer Success Manager
Customer Success Manager
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Job Description
Were looking for problem solvers innovators and dreamers who are searching for anything but business as usual. Like us youre a high performer whos an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
About Alteryx
Alteryx empowers datadriven decisionmaking for organizations around the world. Our platform helps customers automate analytics accelerate insights and realize real business value. As a Customer Success Manager (CSM) you will help our customers maximize their success with Alteryx and become advocates for our technology and our brand.
About the Role
We are seeking a dynamic customerfocused Customer Success Manager who brings both business acumen and technical proficiency. In this role you will manage a portfolio of customersdelivering strategic engagement and scalable success motions while acting as a trusted advisor to drive adoption value realization and longterm loyalty.
You will work from our Bengaluru office supporting customers during US business hours (Mountain Standard Time).
Key Responsibilities
- Customer Relationship Management: Build strong relationships with technical and business stakeholders.
- Onboarding and Enablement: Guide customers through onboarding product training and early milestones.
- Adoption and Value Delivery: Conduct outcomebased success planning health checks and workshops.
- Technical Guidance: Lead technical sessions to design and optimize workflows.
- Health Monitoring and Risk Mitigation: Track customer health and address risks proactively.
- Revenue Growth Support: Proactively identify expansion crosssell and upsell opportunities within your accounts and collaborate with Sales to build and influence a strong pipeline for revenue growth.
- Operational Excellence: Maintain documentation and execute structured engagement plans.
- Crossfunctional Collaboration: Act as the voice of the customer internally.
Who You Are
- 47 years experience in Customer Success Account Management Customer Support or related fields.
- Strong technical skills; handson experience with Alteryx Designer.
- Working knowledge of SQL Python or similar.
- Excellent problemsolving and consultative skills.
- Ability to manage 3550 accounts with varying complexities.
- Strong communication and presentation skills.
- Highly organized proactive and adaptable.
- Willingness to work in US business hours (MST) from an officebased setting.
Preferred Qualifications
- Alteryx Advanced Certification or equivalent.
- Familiarity with Gainsight Salesforce or other customer success tools.
- Experience working with enterprise or large midmarket customers.
Why Join Us
At Alteryx Customer Success is at the heart of our mission. Join a passionate highperforming team where youll drive real outcomes for customers expand your technical and strategic skills and grow your career in one of the most exciting spaces in techdata and analytics.
#LIMP1
Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicants capacity to serve in compliance with U.S. export controls.
Required Experience:
Manager
Employment Type
Full-Time
