Manager, Security Operations
Manager, Security Operations
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Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Manager Security Operations to be part of making this happen.
Position Overview and Objective
The Manager of Security Operations is responsible for managing the people processes and services we deliver to customers.
Primary Responsibilities and Duties
Develop enhance and operationalize processes to better execute customer expectations.
Develop measure analyze and maintain the internal and external service metrics for Service Operation providing timely reports to leadership teams.
Leverage the metrics to make better informed decisions on how to improve the capability and functionality of the organization.
All people management responsibilities for the organization
Provide escalation support for both customer management challenges security incidents and ticket triage functions.
Lead coordinate and train others on effective management of security incidents and operational responses for customers
Collaborate across various business units to deliver the most comprehensive security response to customers.
Key Skills
Cybersecurity practical experience in one of the Triage functions within Arctic Wolfs Security Operations Center.
Passion for Cybersecurity. Continually learning new attack vectors new threats and security framework expertise.
Strong and demonstrated ability to define effective security processes. Ability to identify opportunities in current processes and take action to roll out necessary changes.
Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK CIS NIST ISO PCIDSS etc.)
Ability to lead and manage a technical team
Excellent communicator and presenter
Ability to lead and mentor
Minimum Qualifications
A degree in Cybersecurity or equivalent
4 years experience working and managing a SOC or customer support function
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard verbal communication and work with device screens which require visual acuity.
If located in a company office often requires the mobility to physically navigate the space.
In the event of business travel mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g. office chair reams of paper).
Travel Requirements
Typically 10% or less of business travel
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA () Best Places to Work USA () Great Place to Work Canada () Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical mental health dental disability life and AD&D and valueadded services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
