Senior Representative, Brokerage Operations - Fidelity OSG (Ops & Services Group)

Job Description:

The Role

Members of this group acquire an essential understanding of the financial services industry. These associates work in Fidelitys Operations and Services Group (OSG) supporting our major lines of business including Personal Investing Fidelity Institutional and National Financial Services. You will work closely with contra firms including bank and insurance companies and brokerage firms to determine the statuses of incoming transfers. The team is the voice of the customer and is dedicated to facilitating and completing the transfers with the highest level of quality and excellence. Utilizing various online tools and reference materials you will handle the accurate and timely processing of client requests. You will have opportunities to build working relationships with internal business partners. Overall you will be tasked with:

• Delivering highly efficient transaction processing
• Establishing relationships with numerous teams within Fidelity to service our clients while supporting divisional business needs and maintaining a client first mentality
• Delivering outstanding results quickly and efficiently using effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Maintaining a daily workflow while gaining industry knowledge and building a professional skill set

The core areas of focus for our Senior Reps include:

• Account ReRegistration Services (ARS): reregistration for clients experiencing life events.
• Transfer of Assets: facilitating movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions.
• Mutual Fund Reconciliation: Daily recon of nonFidelity mutual fund accounts and FDIC Insured Sweep products. Understanding of FINRA and SEC regulatory requirements such as SEC Rule 15c31 15c33 needed and can be trained on. These accounts may include mutual fund and brokerage accounts as well as retirement and nonretirement accounts for Retail Correspondent and Advisor Clients.

The Expertise and Skills You Bring

• High school diploma (college degree preferred) and/or 2 years of workrelated experience
• One or more years customer service and processing experience recommended
• Excellent interpersonal and leadership skills
• Brokerage operations or financial services experience preferred
• Deliver superior service to all our clients by processing their requests in an accurate and timely manner
• Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges
• Grow and succeed through feedback and instruction
• Great organization and time management skills
• Effective written and verbal communication will assist business partners and customers when requests are not in good order
• Take the initiative to learn new functions and engage in interdepartmental training
• Identify opportunities to develop new procedures on an ongoing basis to improve the documentation process
• Use multiple systems to analyze transactions
• Collaborate to develop an excellent work environment

Fidelity will provide on the job training for all hires.

Note: Fidelitywill not provide immigration sponsorship forthis position.

#osghiring

The Team

The goal of Fidelitys Operation and Services Group is to deliver superior service to our customers within a highly efficient transaction processing organization. OSG operates out of sites across the US and Ireland and supports Personal Investing Institutional Workplace and Fidelity Fund Direct businesses. OSG is also Fidelitys primary clearing and custodybroker dealer. OSG provides backoffice support functions for National Financial Services LLC a registered broker dealer that provides clearance execution communications facilities systems support operational services information management and financial products to retail and institutional customers worldwide.

Certifications:

Category:

Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days MF) in a Fidelity office.