Guest Services Agent- Full Time (Caesars Atlantic City)

Caesars Entertainment

Posted on : 16-05-2025

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1 Vacancy

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Job Location

Atlantic City, NJ - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 16-05-2025

Job Description

Description
ESSENTIAL FUNCTIONS:Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm friendly verbal greeting. Anticipates needs and provides fast flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Registers guests secures payment issues keys and related materials per established departmental policies and procedures. Checks out guests settles all pay folios and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person. Dates stamps sorts and racks incoming mail and messages. Blocks and dispenses rooms for arriving guests. Maintains bank in accordance with established company and departmental policies and procedures. Is familiar with property services and events; answers questions and provides information as requested by guests. Completes special assignments as requested.

EDUCATION/SKILLS/EXPERIENCE:The ability to read write and speak English sufficiently to perform job. High School Diploma or equivalent preferred. Previous hotel experience preferred.DISCLAIMER:This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Caesars Entertainment

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Guest Services Agent- Full Time (Caesars Atlantic City)

Caesars Entertainment

Job Description

Employment Type

Company Industry

Key Skills

About Company

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