COO

Are you a master of operational clarity driven by scaling fastgrowing organizations and building systems that actually work

Do you have the strategic acumen to turn vision into structure translating chaos into scalable systems that fuel growth and longterm success

Is your leadership style rooted in transparency accountability and the ability to zoom in on detail while seeing the big picture

Are you ready to empower department leaders unify crossfunctional teams and steer a highvolume multistate law firm into its next chapter of expansion

Final question: When faced with a challenge do you get excited or run away

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At Keller Swan Injury Attorneys a dynamic legal powerhouse formed from the merger of KMW Legal and Swan Law in 2024 we are dedicated to providing exceptional legal services across multiple states including Arizona Arkansas Florida Georgia Kentucky Mississippi and Tennessee. Our firm specializes in Personal Injury Property Damage Workers Compensation Wrongful Death and Criminal Defense with a mission to combine legal expertise with compassion making a positive impact in the lives of our clients.

Now scaling toward $10M Keller Swan Injury Attorneys is seeking a seasoned growthoriented Chief Operating Officer (COO) to help define what comes next. This isnt a role for a caretakerits a gamechanging leadership position for a highlevel strategist who can bring clarity to chaos support department heads and architect the internal systems needed to sustain profitability and expansion. Reporting directly to the CEO the COO will guide and unify all operational teamsincluding PreLitigation Litigation HR Finance Admin and Marketingto ensure alignment accountability and organizational excellence.

As COO youll be the firms integrator weaving together departments into a cohesive highperforming machine. Youll take ownership of existing KPIs refine performance dashboards implement individual accountability systems and strengthen the infrastructure needed to support 200 new cases per month across multiple states. Your expertise in operations finance and HR will directly influence the firms margins efficiency and trajectorymaking this role pivotal to Keller Swans continued success.

What youll do:

• Strategic Growth Leadership: Step in as the highlevel strategist the firm has long needed bringing clarity to complexity turning operational chaos into alignment and driving Keller Swan into its next stage of growth. Drive the firms growth taking full ownership of scaling infrastructure identifying gaps and leading the charge toward operational excellence and revenue expansion.
• CrossFunctional Leadership: Lead and oversee all operational teams ensuring smooth alignment across the organization. Act as the operational right hand to the CEO driving collaboration accountability and firmwide cohesion.
• Process Improvement: Drive continuous improvement across all operational processes identifying inefficiencies clearing bottlenecks and strengthening collaboration to support scalable growth.
• Organizational Scaling: Design and implement the systems structures and workflows needed to support growing case volume and multistate expansion setting the firm up for sustainable longterm success.
• KPI Development & Accountability: Take ownership of the firms performance framework enhancing existing KPIs and driving new initiatives like individual accountability metrics to fuel growth efficiency and excellence.
• Financial Oversight: Own firmwide profitability and revenue growth building on existing case capacity models revenue projections and financial systems. Success in this role is measured by the firms revenue growth and improved profit margins.
• HR Strategy: Oversee and guide the firms highlevel HR strategy including benefits retirement plans team development and organizational culture initiatives.
• Risk & Compliance Management: Oversee all commercial liability and malpractice insurance renewals while ensuring operational compliance with legal regulatory and industry standards as the firm scales.
• Culture Building: Reinforce Keller Swans culture of collaboration transparency and high performance across remote and inoffice teams.

What were looking for:

• Experience: 10 years in operations leadership within highvolume service businesses with 35 years in a Csuite or VPlevel role. Experience in the legal industry or a law firm setting is preferred but not required.
• HighVolume Experience: Youve led teams of 100 and managed operations at $10M in revenue building accountability structures that thrive in fastpaced highgrowth environments.
• Scaling Expertise: Proven track record of helping companies grow from $5M to $10M in revenue including designing the systems and team structures that made that growth possible.
• Operational Strength: Deep expertise in operations with a proven ability to drive systems thinking crossteam process improvements and organizational alignment.
• Financial Acumen: Deep understanding of financial modeling forecasting margin protection and costefficiency.
• HR Savvy: Familiarity with HR structures compliance benefits and strategic workforce planning.
• Leadership Qualities: Youre respected by teams not feared. You create accountability without micromanagement and can coach directors to lead better.
• Strategic Thinker: You anticipate problems not just react to them. You bring solutions before we realize theres an issue.

Why you should work here:

• Growth Phase Momentum: Be part of this exciting and pivotal growth phase joining a dynamic highperforming organization as it expands across multiple states and reaches new revenue milestones.
• HighImpact Leadership: Step into a pivotal leadership role where your ideas decisions and strategies will directly shape the firms growth operations and future success. This is an opportunity to truly take ownership drive change and leave a lasting legacy.
• Empowering Culture: Be part of a cohesive team that values collaboration and treats each member as part of a chosen family.
• Health and Wellness Focus: Engage in a work environment that prioritizes health and wellness aligning with personal values of wellbeing.

Additional perks:

• Health Insurance: Enjoy comprehensive employerpaid health insurance that supports your wellbeing and peace of mind.
• 401(k) Retirement Plan: Plan confidently for the future with access to a competitive retirement savings program and employer contributions.
• Incentives and Bonuses: Receive performancebased incentives and yearend bonuses as recognition of your contributions.
• Paid Time Off and Holidays: Take time to rest recharge and take care of what matters most with generous PTO and firmobserved holidays.
• Flexible Work Environment: Thrive in a flexible easygoing environment with opportunities for hybrid work after your initial onboarding period.
• Community Engagement: Participate in community and networking events throughout the year fostering connections and growth.

At Keller Swan Injury Attorneys this role isnt just about managing departmentsits about scaling an entire firm. Your impact will be felt in every client case every new hire and every dollar earned or saved. If youre ready to take a highperforming firm to its next level and build something that lasts this is your moment.

Join usand help write the next chapter of Keller Swans success story.