Manager Pool and Nightlife Operations- Full Time (Harrah's Atlantic City)

JOB SUMMARY:

• Responsible for the daytoday operation of Resort Pool Pool Day Club and Pool After Dark.

DIRECTLY SUPERVISES:

Manager Nightlife Bar Shift

Manager Pool Shift

Management Trainee

Student Intern (seasonal)

Lounge servers

KEY JOB FUNCTIONS:

• Works with Entertainment and other marketing areas ensuring promotions and talent booked fits targeted demographic and are promoted through appropriate marketing channels
• Responsible for the supervision of all staff. Ensures proper staffing and service levels are maintained
• Actively solicits new clientele; continuously evaluates and identifies potential business from existing and new clients.
• Responsible for Board of Health standards cleanliness organization exceptional guest service and safe conditions
• Responsible for all DGE State City regulations relating to his/her areas of responsibility.
• Ensures staff behavior service provided to guests and appearance follow established policy.
• Responsible for training developing mentoring and evaluating job performance of staff.
• Maintain an appropriate individual training program with all staff members ensuring a personalized interaction with each staff member to provide legendary leadership and Family Style Service.
• Ensures all disciplinary actions and performance reviews are completed and handled in a timely and efficient manner.
• Ensures that customer problems/complaints are handled in an effective courteous manner.
• Responsible for planning and executing catered events. Works with WCC staff to execute all functions.
• Collaborates with Sales Food &Beverage and Catering to ensure flawless execution for all events.
• Coordinates with Marketing and Food & Beverage departments to ensure flawless execution for all events
• Keeps direct reports well informed and meets with each of them on a weekly basis.
• Enhances Pool revenues by developing activities cabana salesmanship and maximizing food and beverage sales
• Understand commercial awareness in interactions with management and department members.
• Works with Spa to ensure proper POS and guest amenities are maintained at all locations
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• Champion within the organization a commitment to honesty integrity and responsible corporate behavior.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Leads the department with methods and actions that are ethical and in full compliance with all applicable laws regulations and Company policies.
• Responsible for all outside vendor relationships including but not limited to promoters beverage partners 3^rd party mechanics/technicians menu companies chemical companies etc.
• Ensures all onboarding processes are handled and completed in a timely manner
• Communicates with Director of Food & Beverage and remains in alignment with the overall food & beverage strategy
• Provides direction to the Pool Management staff and ensures that all Pool activities and job duties are performed according to established company and departmental policy and procedures
• Implements and oversees inventory control procedures. Develops systems that ensure par stock waste is minimal.
• Maintains proper checking and cash handling procedures

EDUCATION and/or EXPERIENCE:

Minimum two years experience in a highvolume multifaceted hospitality operation or hotel/country club pool. Red Cross Certified in CPR and First Aid POM Pool Director Certified

QUALIFICATIONS:

• Excellent leadership time management interpersonal oral and written communication skills
• Ability to multitask as well as manage multifaceted projects to successful conclusion

WORK ENVIRONMENT:

Diverse fastpaced deadline driven multiproject coordination prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).