Associate Technical Account Mgr
Associate Technical Account Mgr
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Job Description
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5 is seeking an Associate Technical Account Manager (TAM) to support enterprise customers including banks and financial institutions in securing their web applications. This role involves managing deployments ensuring compliance and providing proactive security guidance. The ideal candidate has 3 years of experience in cybersecurity system integration or technical account management preferably in banking finance or regulatory environments.
Roles and Responsibilities:
- Act as the primary technical contact for customers ensuring smooth onboarding and integration of F5 security solutions (WAF Bot Defense API Security DDoS CDN).
- Project manage the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies.
- Support customers with security best practices audit readiness and regulatory compliance.
- Work with customers to identify risks optimize security postures and enhance system resilience.
- Proactively anticipate customer needs and facilitate project success.
- Act as the primary representative between our customers and F5.
- Develop and implement best practices for program/project management communication artifacts reporting and capability improvements.
- Develop models for resource planning and consumption as well as key performance metrics for project/program success.
- Communicate effectively; organize and prioritize; solve problems and make decisions; build teams and relationships.
Minimum Qualifications:
- Strong technical background with at least 3 years of system integration within complex environments.
- Experience working with major load balancers currently on the market.
- Exposure to cybersecurity solutions or cloud platforms (AWS GCP or Azure).
- Understanding of TCP/IP HTTP HTML Javascript CSS and other technologies involved in delivering sophisticated web services.
- Bachelors degree in Computer Science Information Systems or related engineering discipline OR equivalent industry work experience.
- Certification is preferred but optional based on the level of experience.
- A customercentric attitude and the ability to communicate well at all levels of an organization.
- Ability to work in a very fastpaced environment and communicate effectively.
Desired Skills:
- Familiarity with networking concepts (CDNs application delivery controllers load balancers and Web Application Firewalls).
- Experience of Content Delivery Networks and reverse proxy.
- Experience in Web Application Firewall Bot Defense API Security DDOS Reputation Service and Multi Cloud networking.
- Experience with at least one of the Cloud Platforms (AWS Azure GCP)
- Basic programming or scripting knowledge (e.g. Python Terraform).
- Understanding of containerization technologies like Kubernetes (certifications are a plus).
- Experience configuring networking equipment like BIGIP or writing iRules (even if limited).
Why Join Us
At F5 you will work with industry experts on innovative projects that make the internet safer for everyone. This role is the first step toward a fulfilling career in cybersecurity with opportunities for growth learning and impactful contributions.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be allinclusive and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
Required Experience:
Manager
Employment Type
Full-Time
