Director, ERP & CRM - REQ #1239

Mitsubishi Electric Trane HVAC US LLC is looking for a Director ERP & CRM in Suwanee GA.

POSITION SUMMARY:

The Director of ERP & CRM is responsible for the overall strategy delivery and support of SAP and Salesforce solutions at METUS. This position plays a crucial role in the companys ability to run the business while providing scalable and dynamic solutions that add value for our internal and external stakeholders. The ideal candidate possesses a balance of technical expertise business acumen ability to influence and leadership skills to successfully deliver value to all stakeholders.

ESSENTIAL FUNCTIONS

The essential functions of the position include but are not limited to the following:

Strategic Leadership:

• Develop and execute the SAP & Salesforce strategy and roadmap in alignment with the companys growth objectives.
• Identify and incorporate new and emerging technology trends as applicable to the METUS business
• Establish metrics to measure technology performance and return on investment (ROI)

IT Infrastructure and Operations:

• Oversee the SAP and Salesforce solutions ensuring reliability scalability and value delivery
• Collaborate with internal and external stakeholders to capture valueadd opportunities
• Align with the METUS key business objectives making sure opportunities to add value are properly prioritized
• Ensure all system designs and processes are comprehensively documented at all times
• Manage both METUS teams and 3^rd party partners in the maintenance support development and deployment of SAP and Salesforce solutions
• Ensure all SAP and Salesforce solutions are compliant with Data Governance and Information Security Management (ISM) guidelines and policies
• Manage related software and services vendors; ensure all contracts and legal agreements are compliant with Legal policies

Project Management and Change Management:

• Ensure timely delivery of SAP and Salesforce solutions including budget adherence and alignment with business objectives
• Develop and implement change management processes to support deployment and implementations
• Engage with crossfunctional teams to drive successful project outcomes

People Leadership

• Lead IT teams and functions to support daily operations as well as achieve project and strategiclevel objectives
• Mentor coach and develop the IT team members to ensure they are highly utilized and growing in their career objectives
• Team player demonstrating METUS core values including a desire to win together deliver excellence drive sustainability focus on execution and learn continuously

Other

• Willing to travel up to 25% to for various Company meetings and training both domestically and possibly internationally
• Perform other duties as assigned

QUALIFICATIONS:

Education

• Bachelors degree in Computer Science Information Technology Business Administration or related field (required)
• Professional certifications such as PMP ITIL Scrum Master or ERP/CRMspecific certifications

Work Experience

• Minimum 10 years of experience in IT with at least 7 years specifically in ERP and/or CRM implementation and management
• Proven track record of successfully managing largescale ERP (SAP Oracle etc.) and/or CRM (Salesforce Microsoft Dynamics 365 etc.) projects and leading crossfunctional teams
• Experience in managing enterprise applications both onpremises and cloud applications with experience in application and integration development or a related field
• Indepth understanding of at least one major ERP platform (e.g. SAP S/4HANA Oracle ERP Cloud Microsoft Dynamics 365 etc.) and/or CRM platform (Salesforce Microsoft Dynamics 365 etc.)
• Familiarity with other enterprise systems and their integration with ERP/CRM/SCM/HCM/etc
• Understanding of cloud technologies and their application in ERP and CRM systems
• Strong understanding of business processes across various functions (Finance HR Supply Chain etc.)
• Experience with continuous improvement frameworks such as Lean and Six Sigma
• Experience in business process reengineering and optimization
• Knowledge of industryspecific regulatory requirements and compliance standards
• Strong strategic thinking problemsolving and decisionmaking skills
• Excellent communication interpersonal and leadership abilities
• Strong negotiation and vendor management skills
• Proven leadership experience including managing diverse crossfunctional teams
• Excellent communication skills both written and verbal with the ability to explain complex technical concepts to nontechnical stakeholders
• Change management expertise including experience with user adoption strategies
• Ability to influence Clevel executives and build consensus among stakeholders
• Sound understanding of Agile with demonstrated experience in implementing a framework such as Scrum or Kanban.
• Proven ability to manage multiple workstreams simultaneously
• Experience in risk management and mitigation strategies specific to ERP and CRM implementations
• Deep understanding of industry trends and best practices in ERP and CRM especially with respect to digital transformation
• Valid Drivers License with acceptable driving record
• Team player demonstrating our core values including a desire to win together deliver excellence drive sustainability focus on execution and learn continuously

The base pay range for this position at commencement of employment is expected to be between $149600 and $205700 per year however base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience.
The total compensation package for this position may also include other elements including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect eligible employees may enroll in a 401(k) plan as well as participate in Companysponsored medical dental vision and basic life insurance plans for the employee and the employees eligible dependents. Employees will also receive 80 hours of vacation per year 56 hours of paid sick leave annually and 13 paid holidays throughout the calendar year depending on hire date. Employees may also take up to 12 weeks of paid or unpaid parental/disability/emergency/etc. leave if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018 Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US Inc. the company provides innovative products systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) airconditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency comfort and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating Trane / Mitsubishi Electric and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at . We offer an excellent compensation and benefits package including 401(K).

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race color religion sex pregnancy breastfeeding or related medical condition national origin ancestry citizenship age marital status sexual orientation gender identity gender expression domestic partnership physical disability mental disability medical condition genetic characteristic or information military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the Company or (c) consistent with the Companys legal duty to furnish information.

Click here to view the EEO is The Law Poster and the supplement .

Applicants with a disability who need assistance with the application process may contact Human Resources by email at or by calling 714.229.3813.