Program Director, The Margot (bilingual Spanish)
Program Director, The Margot (bilingual Spanish)
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$ 83 - 88
1 Vacancy
Job Description
About the organization: Compass Family Services is a 100 year old nonprofit working on the front lines of San Franciscos homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure longterm success.
About the team: The Margot is a unique permanent supportive housing program designed to provide stable homes for 120 previously homeless single adults and 37 families with children. The program operates through a partnership with three key organizations: Delivering Innovation in Supportive Housing (DISH) for property management UCSF Citywide Case Management for support services for single adults and Compass Family Services for family support and childrens programming. In collaboration with the Department of Homelessness and Supportive Housing (HSH) The Margot aims to build a healthy inclusive and thriving community by offering a comprehensive range of support services tailored to the needs of all residents.
Salary: $83000 $88000
Schedule: Full time Monday Friday
Location: 1321 Mission St San Francisco; fully onsite
Organizational Core Competencies: Accountable I Adaptable I Clientcentered I Collaborative I Committed to Diversity Equity Inclusion and Belonging I Resourceful
Position Description:
The Program Director supervises a Bilingual Case Manager and a Bilingual Childrens Activity Coordinator overseeing supportive services for 37 families in the Permanent Supportive Housing program. In addition to leadership responsibilities the Program Director supports a small caseload of families to stay connected to direct service delivery. Approximately 75% of the role focuses on leadership supervision program coordination and administrative duties while 25% is dedicated to direct case role also serves as the primary Compass liaison for the program coordinating closely with partners at DISH and Citywide and staying connected to Compass broader network of programs to ensure alignment collaboration and continuity of care.
Program Management & Coordination (75%):
- Oversee implementation of all contractual requirements related to family support and childrens programming including coordinating and participating in program audits and annual reporting.
- Serve as the primary liaison with DISH and Citywide partners; participate in weekly clinical meetings and monthly operations meetings to ensure coordinated service delivery.
- Collaborate with the Department of Homelessness and Supportive Housing (HSH) on moveins transfers and complex client situations.
- Attend Compass management team meetings regular supervision and PSH Provider Meetings with HSH and other supportive housing organizations.
- Provide supervision and ongoing support to the Compass Family Services team at The Margot including crisis intervention deescalation assistance and informed appropriate referrals to internal and external services.
- Facilitate weekly staff meetings 1:1 supervision and group supervision.
- Complete monthly board reports and work collaboratively with the Finance team to manage the program budget.
- Monitor program data quality in partnership with the Impact Learning team using data to inform program goals and drive continuous improvement.
- Hire onboard and train new staff; complete annual performance evaluations and support ongoing staff development.
Direct Client Support (25%):
- Welcome and orient new families to the community and develop positive relationships that foster connection support and trust.
- Partner with families to develop short and longrange stability selfsufficiency and wellbeing goals.
- Provide referrals for individual and family therapy crisis intervention and appropriate services offered both within Compass and externally.
- Collaborate with partner organizations to plan and facilitate onsite events and activities that build community enhance resident engagement and support family wellbeing.
- Respond to concerns about resident families from Compass colleagues DISH and Citywide including threats to tenancy.
- Perform monthly unit inspections in partnership with property management.
- Coordinate case conferences with property management and families who exhibit behaviors that put them at risk for eviction.
- Provide relocation support and develop individualized exit plans for families transitioning out of the program.
- Ensure accurate and timely documentation in both the Compass Salesforce database and the ONE System including case notes assessments and service plans.
Qualifications:
- Fluency in Spanish required
- Minimum of two years of experience in program management and staff supervision preferably within permanent supportive housing affordable housing or related social services programs.
- Direct experience in social services including counseling crisis intervention and case management.
- Proven ability to assess and deescalate potentially volatile situations with professionalism and empathy.
- Understanding of the Housing First model harm reduction and traumainformed care.
- Familiarity with the unique challenges faced by homeless families.
- Knowledge of Bay Area housing and social service resources.
- Demonstrated commitment to diversity equity inclusion and belonging (DEIB) in both practice and leadership.
- Proficient in Microsoft Office Suite (Outlook Word Excel); experience with Salesforce or other case management systems is a plus.
Compensation and Benefits:
- Salary range: $per year.
- Paid time off: 4 weeks of vacation in your first year 5 in your second. Also paid holidays sick time family leave and time off for education.
- Insurance: health dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
- Retirement: after one year of work Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 26.
To Apply:
Please apply through our online application. No phone calls please.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity Equity Inclusion and Belonging contribute to the success of our underserved communities and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed please use the answer box for the final question of the job application to let us know.
Required Experience:
Director
Employment Type
Full-Time
