Desktop Support I
Desktop Support I
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Salary Not Disclosed
1 Vacancy
Job Description
Caring For the Community You Love
Choose a career to make a difference in peoples lives every day choose FisherTitus!
Perks of working at FisherTitus:
- Hours of Work Full time Days
- Comprehensive Benefits Package Medical & Dental coverage 401K match paid time off tuition assistance and more!
- Shift Weekend & PRN differential
About FisherTitus:
FisherTitus proudly serves the greater Huron County areas 70000plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:
Contribute to the hospitals mission through effective delivery and support of technology systems and services. Provide high quality customer assistance documentation problem resolution and escalation. Responsible for system monitoring workload processing and report distribution. Provide first and second level desktop dispatch assistance for applications desktop and peripheral support for the Hospitals computing environment. Understand and enforce all data security and physical security standards.
Essential Functions:
- Contribute to the hospitals mission through effective delivery and support of technology systems and services.
- Provide high quality customer assistance documentation problem resolution and escalation.
- Provide first level desktop assistance for applications desktop and peripheral support for the hospitals computing environment including incidents and requests escalated from Tier 1 Help Desk.
- Responsible for upgrading computer hardware and software within the hospital environment.
- Records tracks and documents all work within the Information Services ticketing system.
- Escalates issues to Information Services leadership as appropriate.
- Understand and enforce all data security and physical security standards.
Employment Type
Full-Time
