Banking Center Support Specialist

Takes an active role in meeting the needs and expectations of clients by servicing promoting and selling the Banks products and services. Increasing deposits and fee income reducing expenses maintaining and expanding superior client relations and consistently meeting or exceeding assigned individual or team sales goals.

Principal Duties & Responsibilities:

• Consistently meets and/or exceed assigned individual and team sales goals.
• Increases Bank relationships through crossselling marketing materials promotions telemarketing developing client relations and providing prompt client service.
• Develops and maintains a prospect list of potential clients. Participates in networking outside sales efforts and cold calling as appropriate.
• Opens and processes all types of accounts products and/or services for clients after consulting with them on their specific needs.
• Handles general client inquiries. Reconciles client statements confers with operations personnel regarding discrepancies in balances and other problems and works toward the proper maintenance of the account files.
• Services all client account needs including teller work as needed: accepts deposits cashes checks within limits as specified by bank policy processes withdrawals sell travelers checks and cashier checks. Accepts loan payments etc.
• Facilitates transactions. Responds quickly and effectively to client questions.
• Provides access to safe deposit boxes after verifying the clients identity and right to access.
• Completes necessary documents for clients to rent transfer or surrender a safe deposit box.
• Receives and records payments for safe deposit box rent.
• Follows up on past due safe deposit box rent.
• Witnesses the drilling of safe deposit boxes due to lost keys or abandoned property.
• Prepares abandoned property for escheatment.
• Works to achieve the Banks team goals or individual goals including but not limited to deposits loans crossselling and referrals to other units of the bank such as Investments Lending Treasury Services etc.
• Performs all paying receiving and collection functions within the banking center with a high degree of accuracy.
• Adheres to cash handling operational security BSA/AML and all other policies and procedures.
• Increases Bank relationships through crossselling marketing materials promotions telemarketing developing client relations and providing prompt client service.
• In conjunction with Lending staff or within own scope of authority interviews prospective loan applicants. Collects all pertinent client supplied documents to support the credit decision process. Assists the underwriting officer or Bank Manager in obtaining complete information on the loan request and communicates with client as needed. Based on the type of loan may close the loan ensuring compliance with all credit regulations.
• Ensures compliance with the Banks operational and security policies and procedures so as to ensure that maximum accounting integrity and security prevails at all times.
• Completes all necessary G/L tickets and balances accurately.
• Able to handle vault duties and ATM reconciliations
• May perform more complex service and branch functions such inputting and verify outgoing domestic/international wires according to the Board approved authorization limits and in accordance with banking policy and procedures
• Assists as needed with Branch BSA operations and processes wire transfers.
• Performs routine service requests and administrative bank functions. Prepares all necessary reports in a timely basis.
• Must be able to travel to various Bank locations with little or no notice.
• Meets the requirements of the S.A.F.E. Act and expected to follow procedures including notifying Human Resources of any changes in current status.

• 24 years teller experience.
• Strong sales experience.
• Prior knowledge of the procedures and policIes related to the function of a bank teller and a working knowledge of the online computer system or teller terminal is necessary.
• Must have proven abilities in needsbased sales and highlevel client servicing skills.
• Excellent client service and cash handling experience is necessary.
• Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions accurately.
• Able to accurately handle the most complex transactions efficiently.
• Be security conscious accurate and attentive to detail.
• Should have an understanding of compliance with Federal & State laws governing teller areas.
• A demonstrated ability to meet and exceed sales goals and maintain a high level of client service is also required.
• May need to work extended hours that may include weekends.

• High School Diploma or equivalent Required.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCPhere.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department ator by email at.