Technical Specialist - Product Support
Technical Specialist - Product Support
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Job Description
Profile Summary
InterSystems is hiring an experienced Technical Specialist who is creative motivated and an energetic problemsolver to join a group of experts working with a broad range of new and advanced technology.
As a member of a worldwide team you will develop your technical professional and personal skills within an environment of teamwork and cooperation. You will help developers from our technology partners create and support their applications in real world environments and have the opportunity to work with some of the worlds leading organizations in healthcare finance telecommunications and other industries.
Responsibilities
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support for application development using InterSystems technology stack.
- Provide advice and best practices to Partners for technical areas such as installation configuration development as well as operation of InterSystemsbased products.
- Provide technical support for troubleshooting and performance analysis.
- Escalate Open (unresolved) problems in accordance with current policies and procedures
- Production of training materials for technical courses such as system custom development.
- Production of technical documentation such as reference materials installation instructions user guides knowledgebase articles and howtos.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication analytical and learning skills.
- Participate in onsite technical training if required
- Participate in onsite Support related meeting with customers/partners if required
- Participate in the on call 24 hour roster service
- Participate in onsite implementations if required
Qualifications
- Knowledge of web oriented languages including HTML and Java script.
- Experience with SQL data analysis and database methodologies
- Knowledge of programming languages ideally Java or C
- Experience working in software not limited to a Developer Quality Engineer and/or Solutions Architect
- Experience with data analysis and database methodologies
- Be able to design and write technical documents.
- Well versed in Internet / Intranet concepts
- Experience within InterSystems products (Cach Ensemble) highly desirable but not required
- Ability to work in team (with colleagues/partners eventually located in different town/countries
- BS or MS in Computer Science or equivalent qualification; (Physics Mathematics Sciences)
As an equal opportunities employer InterSystems does not condone discrimination on the basis of age disability sex sexual orientation pregnancy and maternity race or ethnicity religion or belief gender identity or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.
About InterSystems
InterSystems a creative data technology provider delivers a unified foundation for nextgeneration applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.
Required Experience:
Unclear Seniority
Employment Type
Full Time
