drjobs Helpdesk Technician I

Helpdesk Technician I

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1 Vacancy
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Job Location drjobs

Portland - USA

Hourly Salary drjobs

$ 20 - 24

Vacancy

1 Vacancy

Job Description

Job Details

Portland Support Center Portland OR
$20.40 $24.00 Hourly

Description

Who We Are

From our beginnings as a Portland neighborhood ice cream cart to becoming a beloved spot in every community were in the Salt & Straw story is one of innovation connection and the pursuit of the perfect scoop. Each flavor tells a story and every cone holds more than just ice creamit holds memories smiles and moments of pure joy. Our mission is to reinvent the ice cream experience with unexpected discovery and moments of fullface attention. We pride ourselves on our everevolving menu offering Classic favorites and introducing new exciting flavors to surprise and delight our guests.

Position Summary/Objective of job:

Based in our Portland Support Center the Help Desk Technician I is a key member of our Technology support team providing handson and remote assistance to users across the organization. As the first point of contact for technical support youll troubleshoot and resolve issues configure and maintain hardware and software and ensure a seamless technology experience for all userswhether onsite or remote. The ideal candidate brings strong technical aptitude excellent communication skills and a passion for delivering exceptional service. In this role youll help build community across our offices Central Kitchen and shops while playing a critical part in implementing current and future technology programs at Salt & Straw.

Qualifications

Joining Our Team

Essential Functions:

  • Provide firstline onsite and remote technical support to all Salt & Straw endusers and teams via phone chat email or in person
  • Troubleshoot and resolve hardware software peripherals and network issues across all supported platforms and locations promptly and effectively
  • Accurately identify evaluate and prioritize team member issues requests and/or questions escalating complex or sensitive issues as necessary
  • Deliver excellent customer service by addressing user inquiries and concerns professionally and courteously; keep users informed about the status of their support requests and provide regular updates until the issue is resolved
  • Document all support requests and resolutions clearly and follow up to identify patterns and suggest longterm improvements
  • Assist in the testing and implementation of software upgrades companywide
  • Maintain hardware software and related documentation and inventories via routine audits and onhand pars; ship receive and dispose of IT equipment as necessary
  • Support new hire onboarding by setting up configuring and deploying hardware and software
  • Assist with the offboarding of Team Members including promptly managing systems access
  • Collaborate with other IT team members to escalate complex issues and coordinate resolution efforts; communicate effectively with colleagues to ensure a seamless support experience for users
  • Participate in both shortterm and longterm technologyrelated projects as directed collaborating with team members as needed
  • Participate in a rotating schedule for offhours and afterhours support ensuring continuous IT coverage in collaboration with the team

Qualifications:

  • Associates degree in computer science information technology cybersecurity or related field or equivalent education and experience
  • 1 years in a technical support or help desk role; experience in manufacturing retail or restaurant environments is a plus
  • Experience with remote desktop support tools (e.g. TeamViewer Remote Desktop Protocol)
  • Experience with network equipment installations and administration preferred
  • CompTIA A Microsoft Certified Desktop Support Technician certifications preferred
  • Flexibility to work evenings weekends holidays or overtime on alternating support coverage schedule

Knowledge Skills Abilities:

  • Strong knowledge of common operating systems (Windows MacOS iOS Android) Microsoft 365 platform and associated applications (Azure Active Directory Teams SharePoint) and basic networking concepts
  • Highly responsive positive and cooperative team player able to serve others with understanding respect and care
  • Excellent written and verbal communication skills; can present ideas to both technical and nontechnical staff in userfriendly language
  • Ability to work in a fastpaced environment juggling multiple priorities at the same time
  • Ability to demonstrate a systematic disciplined and analytical approach to problem solving; creative/innovative thinker with a solutionoriented approach
  • Selfdirected with ability to organize prioritize and own multiple tasks while meeting and/or exceeding deadlines; high attention to detail and accuracy
  • Able to bring hospitality into all interactions with team customer and vendor relationships
  • Effective at working collaboratively with multiple teams and across functions and departments
  • Eager to stay current with evolving technologies and continuously improve skills
  • Discretion to handle confidential information
  • Fluency in English

Benefits & Perks:

  • Financial Flexibility: Optional Everyday Pay for access to earned wages anytime and 401(k) match with a 50% company match up to 1% of your salary after three months.
  • Health & Wellness: Medical Dental and Vision insurance available the first of the month following or coinciding with the hire date plus FSA HSA Accident Critical Illness and Hospital Indemnity coverage options.
  • Mental Health Support: Free 24/7 access to licensed mental health professionals for you and your family through multiple support options including text chat web inperson and group sessions.
  • WorkLife Balance: Two consecutive days off weekly Paid Sick Time (40 hours upon hire then accrued at 1 hour per 30 hours worked) approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 35 and four weeks starting in year 6) 12 weeks of Paid Parental Leave at 70% of pay and holiday pay for 12 recognized holidays.
  • Perks & Discounts: 30% Team Member discount early access to new flavors Commuter FSA UHC Wellness Rewards (earn up to $1000) and affordable FIGO Pet Insurance.
  • Education & Career Growth: Up to $1800 per year in Educational Assistance plus career pathing and development opportunities.
  • Inclusive Culture: A supportive welcoming workplace where every Team Member is valued and respected.

Equal Employment Opportunity (EEO) Statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly regardless of race color religion sex sexual orientation gender identity national origin disability veteran status age or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply please contact our Talent team at .

Work Authorization and EVerify

We participate in EVerify to confirm work authorization but do not use this process to prescreen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values are the sprinkles on top guiding us to create happiness through moments of wonder in every scoop smile and shared moment. They form the foundation of our brand and shape the culture of our workplace.

Join us as we reimagine the ice cream experience crafting joy and wonder one scoop at a time.


Required Experience:

IC

Employment Type

Unclear

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