Associate, Digital Product Operations
Associate, Digital Product Operations
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Job Description
Salary Range: $60000.00 to $110000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other jobrelated factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position
We back you with benefits that support your holistic wellbeing so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial wellbeing support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of inoffice and virtual days) or fully virtually.
US Job Seekers Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: American Express our culture is built on a 175year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic wellbeing and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world the rest is up to us. The Network & Acquirer Solutions team (NAS) is the heart of the American Express Enterprise powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners providers and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today such as securing online transactions and enabling faster more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust security and service.
Product and Partner Enablement (PPE) is part of American Express Global Merchant and Network Services (GMNS). The team is primarily responsible for customer setups on American Express internal systems establishing connectivity (iVPN MPLS/Ethernet and other forms of connectivity) between customers and the American Express network certification (host authorizations submissions product terminal etc.). Our main customers are merchants processors network issuers and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications rules and regulations.
How will you make an impact in this role
PPE connectivity analysts are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network. The successful candidates will be responsible for building relationships with internal and external customers managing connectivity projects (this included supporting network connectivity facilitating the implementation of customers and solutions in production that enable card acceptance) and representing PPE in a professional manner to all customers (internal and external).
Minimum Qualifications
- Ability to build effective relationships with stakeholders and collaborate with various business units.
- Knowledge of connectivity (IPs iVPN MPLS/Ethernet).
- Possess excellent customer service skills.
- Effective communication skills (both verbal and written).
- Exceptional project management skills including the ability to successfully manage 2030 projects simultaneously.
- Excellent problemsolving skills.
- Ability to translate technical details to nontechnical business partners.
- Strong attention to detail.
- Ability to effectively manage escalations.
- Ability to effectively prioritize and manage the completion of tasks.
- Strong will to win and able to work as part of a team.
- Strong work ethic with a fun and positive attitude.
- Must be fluent in English and Spanish.
- Knowledge of the payments industry and emerging technology preferred.
Preferred Qualifications
- Familiarity with authorization financial and nonfinancial message file formats desired.
- Familiarity with the American Express payment platforms and processes a plus.
Required Experience:
IC
Employment Type
Full-Time
