IT Applications Support Officer (m-f-d)
IT Applications Support Officer (m-f-d)
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
The Scope
Collaborate in the planning design implementation and support of appropriate solutions for FSCs IT Business applications and Enterprise Resource Planning tool (ERP)The incumbent also performs system administration tasks troubleshooting and upgrade activities in collaboration with IT service providers.
Main Roles & Responsibilities
- Work with Cross functional teams to Gather analyze and document user technology requirements and participate in projects to develop upgrade and improve FSCs applications and platforms.
- Analyze potential technology solutions options and designs to provide technical support and assistance in collaboration with business users process owners and implementation partners.
- Provide technical support to internal and external facing users in identifying analyzing patterns in commonly occurring problems affecting multiple business users and stakeholders.
- Undertake and support application configuration for approved change requests ensuring appropriate documentation as part of development and release management.
- Coordinate and conduct QA and UAT testing for new system modules functionality enhancements and improvement for FSCs applications and technology solutions.
- Provide training to application end users and external facing stakeholders. Systems administration maintenance and support for enterprise business IT applications
- Provide specialist skills (including ERP System Administration Personio Microsoft Office 365 DevOps SharePoint Drupal and Dynamics CRM) to support resolution of incidents service requests bugs and problems arising from the deployment and enhancements of FSCs applications and platforms in coordination with implementation partners.
- Take ownership progress escalate and follow through to satisfactory resolution for all identified and assigned application and platform related bugs incidents problems and service requests.
- Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.
Your profile
Education and Training:
- University degree or HigherLevel education or in Information systems Computer science Information technology or related field.
- Successfully completed ITIL training.
- Professional experience in rolling out and supporting IT applications ERP modules and functionality.
- Experience in training end users and providing end user support.
- Very good knowledge and practical usage of Microsoft DevOps.
- A strong sense for diligence accuracy and attention to detail.
- Strong analytical and problemsolving skills.
- Ability to perform well while handling simultaneously a number of support functions.
- Fluency in English (spoken and written).
- Ability to convey information clearly to users and grasp perceived difficulties.
Why us
Why Join FSC in Bonn Germany
- Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the worlds forests.
- Play an active role in the FSC global community of 400 forest stewards who come together inperson at least once a year.
- Benefit from crosscultural collaboration and networking opportunities by working in a dynamic inclusive and diverse international culture with over 60 nationalities represented under one roof.
- Enjoy comprehensive benefits including relocation assistance if needed and investment in training and development opportunities (e.g. LinkedIn Learning Learning Lunches and more) to advance your career.
- Explore the vibrant federal city of Bonn home to Beethoven Haribo and the beautiful Rhein River promenade including many urban parks and close access to nature. As Germanys UN City and second capital Bonn is an international city with a rich cultural heritage recently celebrating its 2000th anniversary. Learn more about the city or take a virtual stroll.
- Embrace worklife balance: beyond Bonns borders unlock Europes wonders with 30 working days of vacation at your disposal. Whether its skiing in the Swiss Alps or basking in the sun on Mediterranean shores your European adventures await.
The Fine Print
- Location: Bonn Germany.
- Working Hours: Full time 40 hours per week.
- Duration of Employment: Temporary contract 2 years (extension possible subject to satisfactory performance).
- Starting Date: As soon as possible.
Ready to make a difference Join FSC and help shape a sustainable future. Dont delay apply now!
- Please apply by submitting your CV in English.
- Please do not send any photos of yourself.
- The deadline for applications is 31May 2025.
We will confirm receipt of your application. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at
Please be informed that by applying for this position you automatically accept our Data Protection Information on processing your personal data.
We are looking forward to your application!
About us
Welcome to FSC!
The Forest Stewardship Council (FSC) is a globally recognized nonprofit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs consumers and businesses FSC is leading the way in ensuring the longterm health and resilience of the worlds forests.
The Forest Stewardship Council (FSC) is a globally recognized nonprofit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs consumers and businesses FSC is leading the way in ensuring the longterm health and resilience of the worlds forests.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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