988 Call Center Data Analyst
988 Call Center Data Analyst
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Job Description
North Central Mental Health Services Inc. provides the largest 988 call center in Ohio. ; North Central seeks to fill a fulltime Data Analyst position responsible for developing analyzing and reporting data generated from 988 documentation of calls.
Standard business hours are MondayFriday 8:00 a.m.5:00 p.m. on site. ; This position is FLSA nonexempt with a base salary commensurate with education qualifications and demonstrated experience.
Responsibilities:
- Use 988 call center data to understand and interpret patterns and trends
- Develop and manage information collected
- Manage and improve existing reporting systems
- Analyze data to determine discrepancies
- Investigate and resolve any data discrepancies in a timely manner
- Perform database cleanups and document processes
- Develop review and update statistical data and reports
- Provide consulting and analytic services to leadership
- Provide technical support and mentoring as necessary
Qualifications & Skills:
- Associates degree accepted at minimum Bachelors degree preferred in Computer Science Analytics or related degree
- Minimum of 2 years of experience in a demonstrated data support role
- Proficiency in statistics data analysis and research methods
- Demonstrated knowledge of and skills acquired in adaptability decision making customer service interpersonal relations oral communication problem solving project management quality management teamwork written communication group presentations group process facilitation strategic thinking and team building
- Demonstrated knowledge and skills acquired in work processing spreadsheet and database applications
Perks:
- Team oriented environment
- Excellent health dental and vision care coverage options
- Employer paid life insurance longterm disability and AD&D coverage
- Supplemental life purchase options
- 401(k) Plan with employer contributions
- Generous paid vacation holiday sick and personal days
- North Central is a Federal Student Loan Forgiveness participant
- Referral bonuses
- Free parking
- CARF Nationally accredited
- Serving Franklin County for over 50 years
Background and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with North Centrals DrugFree Workplace Policy preemployment drug testing will be administered. EOE/AA
IND123
Required Experience:
IC
Employment Type
Full-Time
