Caesars Rewards Representative/ Dual Rate Supervisor - Full Time (Tropicana Atlantic City)

ESSENTIAL FUNCTIONS:
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunityseeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy. Addresses employee performance issues coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance. Consistently follows company policies procedures and industry regulations maintains accurate and uptodate employee records and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Performs the following for Caesars Harrahs and Tropicana Atlantic City: Directly responsible for all staff guest and interdepartmental interactions in the Caesars Rewards Bus Operation and Box Officeareas during assigned shift. Responsible for promoting the Caesars Rewards program and implementing superior customer service delivery relevant to achieving company and department CSA goals. Disseminates information on upcoming events to all impacted departments. Monitors customer service levels for all areas of responsibility ensuring 100% guest satisfaction. Assists with interviewing hiring and training team members. Promotes department efficiency by staffing each area commensurate with customer volume. Determines staffing needs and work schedules necessary to implement promotional events. Handles customer problems and complaints during assigned shift ensuring maximum customer satisfaction. Coordinates arrangements for patrons coming by charter bus and daily online service. Responsible for the acceptance inventory assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue. Requests and is accountable for cash/coin for applicable events. Evaluates complimentary issuance decisions and provides guidance for same ensuring consistent application of complimentary issuance program. Maintains department stock inventory records replenishing promotional stock as necessary. Responsible for compliance with all regulatory requirements within area of responsibility.
EDUCATION/SKILLS/EXPERIENCE:Some College coursework and/or degree preferred. Minimum one year in supervision of an operations staff. Experience with player rating and complimentary issuance systems strongly preferred. Bookkeeping skills able to maintain orderly and timely records. Fluent in English. Capable of reading and writing in English. Must possess pleasant outgoing personality as well as excellent supervisory administrative interpersonal organizational employeemotivational and problemsolving skills. Ability to direct and prioritize problems accordingly. Ability to handle fluctuating schedule. Excellent communication skills (both written and verbal) basic math and computer skills required (Microsoft WORD CMS and WINet preferred).
DISCLAIMER:This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).