Enrollment Manager

OVERVIEW:

The Enrollment Manager reports directly to the Director Enrollment and drives the recruitment & admissions processes with the goal of accurately and efficiently identifying and admitting young adults who are the best fit for Year Ups program. The Enrollment Manager will develop relationships and correspond with prospective students and steward interested applicants into our admissions process who are strongly aligned with our programmatic outcomes.

To be successful in this role you will thrive in a fastpaced dynamic organization where you can leverage your relationship building and public speaking skills to draw highly qualified prospective students to the Year Up program. The ideal candidate will be detailoriented possess superior communication skills skilled at relationship building familiar with the local community and enthusiastic about Year Ups mission.

The Enrollment Manager will also have the opportunity to interact with students as a mentor group facilitator and advocate in building a positive educational environment.

KEY RESPONSIBILITIES:

Inquiry Response & Outreach

• Serve as the primary point of contact for prospective students guiding them through the YU enrollment process.
• Execute a highvolume communication strategy (via phone calls SMS and email) to convert prospective students into applicants and applicants into enrolled students.
• Ensure a positive and consistent student experience through standardized and centralized processes including welcome calls application review interview scheduling and advising meetings
• Manage local and national email and SMS inboxes and ensure timely communication
• As needed host information sessions for interested candidates and present compelling information about Year Ups program offerings
• Oversee the implementation and monitor the success of the student ambassador program
• Other duties as assigned

Interviewing & Student Assessment

• Lead and manage high volume of interviews ranging from 2025 weekly across multiple programs models and geographies
• Conduct oneonone interviews and psychosocial assessments with prospective students as part of the enrollment process
• Drive collaboration and communication across divisional teams to ensure alignment with with student acceptance and onboarding
• Create and manage the admissions calendar and ensure the implementation of all associated steps
• Provide excellent customer service to every prospective student via phone and inperson
• Other duties as assigned

Student Account Management

• Manage portfolio of accepted students from acceptance to enrollment; Responsible for onboarding of accepted students to meet enrollment targets track specialty
• Facilitate student onboarding and enrollment including outreach and onboarding events leading up to orientation
• Support team with onboarding event management including onboarding meetings preorientation and orientation
• Other duties as assigned

Database & Document Management

• Analyze and manage data to design and produce regular reports that track document and measure recruitment & admissions progress; make appropriate recommendations for future initiatives based on program needs
• Enter data manage reports and ensure data integrity within Year Ups national database ()
• Develop proficiency in report generation and usage to track recruitment statistics and inform improvements to the recruitment process
• Track the weekly progress towards admissions & recruitmentrelated goals
• Ensure proper usage of Year Up database and systems to ensure the most efficient storage of information and utilization of data

Partner Liaison (as applicable will depend on individual site)

• Serve as a conduit between the college (enrollment and financial aid offices)/employerbased team and Year Up program staff
• Manage daytoday relationship(s) with the employer/college partner s administration (enrollment management admissions financial aid operations human resources project lead etc.) to oversee onsite recruitment and ensure that enrollment and financial aid information is uptodate
• Ensure that all of the employer/college partners enrollment objectives are integrated into project plans data collection and outcomes measurement

Site Team/Learning Community Member

• Serve as a coach/mentor for a small number of current students
• Join and sometimes facilitate weekly group sessions with students
• Participate in staff meetings and trainings

This position may require occasional attendance at weekend or evening events

QUALIFICATIONS:

• 24 years of professional experience preferred preferably in recruitment admissions enrollment and/or partnership development
• Experience creating and managing social media campaigns to drive results
• Pipeline management experience preferred
• Previous customer service experience (cold calling experience a plus)
• Community outreach and public speaking experience
• Ability to assess students socialemotional needs
• A high level of detailorientation and an analytical focus on process
• Effective communication skills with strong follow up
• Strong attention to detail and ability to selfstart
• Ability to connect quickly and authentically with people
• Experience managing and working with external stakeholders
• Strong work ethic and positive attitude with a willingness to be flexible
• Professional and resourceful style with the ability to work independently and as part of a team
• Experience working with young ethnically diverse populations
• Evidence of cultural sensitivity in past employment and life experiences
• Proficiency in Microsoft Office suite required
• Knowledge of preferred
• A passion for working with young adults an unshakable belief in their potential and a strong commitment to the mission of Year Up
• Understanding of the Opportunity Divide and its drivers
• Commitment to diversity and inclusion

Salary Range $55000 $65000

#LIHybrid

COMPENSATION & BENEFITS:

• Year Up United has established salary ranges for each of our sites which allows us to pay employees competitively equitably and consistently in different geographic markets. For roles in which the location is listed as flexible the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidates skills experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

• Professional Development: Funds available to support staff in achieving career objectives ($2500 per year)

ORGANIZATION DESCRIPTION:

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity education and justice for all young adultsno matter their background income or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our countrya gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livablewage employment for students and alumni; empowering others to serve and support young adults and changing systems that perpetuate the opportunity gap. Year Up Uniteds intensive training program utilizes a high expectations high support model where students learn indemand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40000 young adults since its founding in 2000. Year Up Uniteds nationwide presence includes Arizona Austin Bay Area Charlotte Chicago Dallas/Fort Worth Greater Atlanta Greater Boston Greater Philadelphia Jacksonville Los Angeles the National Capital Region New York City/Jersey City Pittsburgh Puget Sound Rhode Island South Florida Tampa Bay and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times Year Up United is a rewarding and impactful place to work. Our staff is passionate supportive missiondriven and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is lifechanging and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment including the decision to hire promote discharge or discipline are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristics protected by federal state or local laws. Learn more about our commitment to diversity: Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.