GBS Content and Omnichannel - Senior Director Service Delivery Americas
GBS Content and Omnichannel - Senior Director Service Delivery Americas
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$ 229303 - 343954
1 Vacancy
Job Description
GBS Content and Omnichannel Senior Director Service Delivery Americas
Wilmington Delaware or Gaithersburg Maryland
25% global and domestic travel anticipated
Join AstraZenecas Global Commercial Services (GCS) team a pivotal part of our Global Business Services (GBS) function as we revolutionize healthcare delivery through an integrated omnichannel approach. With a presence in over 60 countries we are committed to enhancing customer experience and using digital channels to boost our share of voice and drive revenue growth. As the Senior Director of Service Delivery for the Americas you will play a crucial role in optimizing content and omnichannel services streamlining processes and refining strategies with datadriven insights. Your leadership will support teams across the US LATAM and Canada ensuring the delivery of impactful content and omnichannel campaigns.
Accountabilities
Ownership of GCS Content and Omnichannel service delivery for commercial organization across US LATAM and Canada teams.
Act as the global service owner of the content delivery service.
Collaborate on stakeholder management at a senior level in the assigned regions in partnership with GBS Business Partners.
Collaborate in the definition execution and enhancement of the GCS Content and Omnichannel services strategy.
Lead the adoption of processes related to the Content and Omnichannel services.
Provide flexibility accommodating variations across business units brand lifecycle and demand surges and drops.
Leverage reporting and utilization metrics to communicate overall adoption of GCS services. Find opportunities for improvement to increase efficiency and effectiveness of the marketing operation process.
Accountable for identifying and understanding market content and omnichannel trends to enable GCS to provide feedback to therapeutic area brands teams.
Accountable for a 60member delivery team ensuring all vital Communications and Change Management activities are delivered across the market.
Demonstrates comprehensive understanding and application of all relevant policies procedures and operational frameworks. Ensures compliance with AZ Code of Conduct policies and procedures.
Drive collaboration communication and innovation between GCS towers and other Global functions.
Essential Skills/Experience
Bachelors Degree
1015 years of experience in content and omnichannel service delivery in a pharmaceutical environment
10 years of people management experience with strong team building skills
Seasoned pharmaceutical/biotechnology director with significant leadership experience strategic digital marketing and commercial leadership skills with a solid track record of accomplishment
Demonstrates strategic and tactical abilities in developing and successfully implementing a comprehensive commercial plan
Highly organized with a keen sense of what it takes to get the job done strong operating and prioritization skills with collaboration and cross functional partnership
Oral and written fluency in Business English
Desirable Skills/Experience
Experience in digital delivery and processes
Working effectively within a collaborative environment
MBA / advanced scientific degree
Experience working directly for a pharmaceutical company
Office Working Requirements
When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
The annual base pay (or hourly rate of compensation) for this position ranges from $229303..80 USD as an annual base salary. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. In addition our positions offer a shortterm incentive bonus opportunity; eligibility to participate in our equitybased longterm incentive program (salaried roles)to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base pay(as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Equal Opportunities
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industryleading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on nondiscrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.
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Date Posted
13May2025Closing Date
12May2025Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion starting with our recruitment process. We welcome and consider applications from all qualified candidates regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations please complete the section in the application form.Required Experience:
Exec
Employment Type
Full-Time
