Senior Incident Coordinator - Top-Secret (TS) clearance
Senior Incident Coordinator - Top-Secret (TS) clearance
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1 Vacancy
Job Description
Company Overview:
Join a fastgrowing company highly experienced in cyber security cloud computing virtualization big data analytics and project management! IMTS offers competitive compensation excellent benefits including tuition reimbursement and employercontributed 401K and referral bonuses. We work with the best customers onsite at top government agencies.
Job Title: Senior Incident Coordinator
Primary Location: Reston VA or Washington DC
Clearance: TopSecret (TS) Clearance
Position Summary:
We are seeking an experienced Senior Incident Coordinator to lead the resolution and communication process for critical IT incidents. This role is responsible for managing incident response from detection through final resolution ensuring stakeholders are informed throughout and leading postincident reviews. The ideal candidate will have strong communication coordination and analytical skills along with a solid understanding of IT service management practices.
Responsibilities:
Manage relationships with end users during the entire lifecycle of critical incidents ensuring timely updates and full resolution.
Issue critical incident notifications promptly and accurately.
Monitor the ongoing status of critical incidents and ensure efficient escalation when required.
Coordinate and lead afteraction meetings to assess response effectiveness and identify areas for improvement.
Establish and lead command posts during highimpact or highseverity incidents.
Collaborate with technical teams and leadership to restore service operations quickly and effectively.
Maintain accurate incident records and documentation for compliance and continuous improvement efforts.
Required Qualifications:
Active Top Secret clearance (required).
8 years of experience in IT incident management operations or related field.
Bachelors degree in a related discipline; OR four (4) additional years of relevant field experience in lieu of degree.
Strong understanding of incident lifecycle and ITIL practices.
Proven experience in coordinating responses to highseverity timesensitive incidents.
Demonstrated ability to lead crossfunctional teams under pressure.
Proficiency in Microsoft Office Suite (Excel PowerPoint Word)
Experience with SharePoint for document and workflow management
Familiarity with Power BI for data visualization and reporting
Required Experience:
Senior IC
Employment Type
Full-Time
