Bilingual Complaints Specialist
Bilingual Complaints Specialist
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
Complaints Specialist Job Description
Job Summary:
The Human Resource and Labor Relations Specialist will assist with labor relations and human resources matters gathering collecting and maintaining documents and records required for contract and policy development investigations and negotiations.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Serves as the initial contact and liaison for intake and assessment of employee complaints including union grievances.
- Conducts initial interviews and gathers information for employee relations matters such as harassment allegations work complaints or other concerns; informs appropriate HR staff when additional investigation is required.
- Assists with.
- Collects information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals pay scales and wages benefits working conditions and other mitigating circumstances.
- conducts surveys interviews related to employee relations and other research related to human resource policies compensation and other labor negotiations; collects information and reports results to Labor Relations Manager or Human Resources Director.
- Maintains knowledge and understanding of laws and regulations related to EEO affirmative action collective bargaining unions labor relations and human resources.
- Assists with the preparation of documents and records required for contract negotiations meetings and negotiations with employee and labor organizations.
- Assists with hiring during company acquisitions.
- Gatekeeper for unemployment claims including delegating and completing claims.
- Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.
- Performs other duties as assigned.
- Travel is required for this position.
Required Skills/Abilities:
- Excellent verbal written and communication skills.
- Excellent interpersonal negotiation and conflictresolution skills.
- Excellent time management skills with the proven ability to meet deadlines.
- Strong analytical and problem solving skills.
- Understanding laws regulations and guidelines related to HR and contract negotiations.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Degree in Human Resources Labor Relations Business Accounting or related field preferred.
- At least three years of professional human resource administration required with preferred experience in employee relations.
- SHRMCP or SHRMSCP preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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