Route Optimization Account Advisor
Route Optimization Account Advisor
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Job Description
Who we are
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Route Optimization Account Advisor who will ensure the success of all customers on Geotabs Optimization platform. By building consultative relationships with the customers you will also use indepth product knowledge and ensure that products and services consistently meet client needs. This role will be crossfunctional in nature working alongside and connecting Sales Support Solutions Engineering and Product Development providing a unique opportunity to experience many aspects of an industry leading IoT and big data company. If you love technology and are keen to join an industry leader we would love to hear from you!
What youll do:
As a Route Optimization Account Advisor your key area of responsibility will be to promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives. Demonstrate proficiency in platform features and architecture including handson capabilities with advanced configurations integrations and custom workflows. Onboard and train Optimization customers and partners. Continuously audit and refine documentation based on product changes and user feedback to ensure it remains a reliable accessible resource for all user types. Develop modular rolebased learning paths and interactive content to support both onboarding and ongoing platform operation. (tutorials videos etc.)
How youll make an impact
- Collaborate with Product Management to translate recurring customer feedback into actionable insights and consideration to be used in roadmap development.
- Work with the Support team to ensure any customer issues are resolved.
- Work with Product BD and Marketing to identify compelling success stories and assist in creation of case studies / blog posts for publicfacing content and industry events.
- Analyze feedback trends to detect potential friction points develop targeted action plans for improvement and communicate changes back to customers to close the loop.
- Monitor account health metrics intervene early with atrisk accounts and escalate appropriately to engage additional resources.
What youll bring to the role
- Experience leveraging customer success tools (i.e. Salesforce) an asset.
- Extensive experience with APIs reporting and/or business analysis.
- A welldefined sense of diplomacy including solid negotiation conflict resolution and relationship management skills.
- Excellent verbal and written communication skills.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- A strong teamplayer with the ability to engage with all levels of the organization.
- Technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides.)
- Entrepreneurial mindset and comfortable in a flat organization.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to fulltime permanent employees only
How we work
Required Experience:
Unclear Seniority
Employment Type
Advisor
