Hotel IT Systems Manager (West Coast Based)
Hotel IT Systems Manager (West Coast Based)
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
The IT Hotel Systems Manager oversees all aspects of the Information Technology function ensuring the smooth operation of the hotels computer systems personal computers and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets manages technology installations and upgrades and sustains the overall IT infrastructure. This position reports directly to the Director of IT.
Responsibilities:
- Provides daytoday support for property information technology including PMS POS and other related systems covering both hardware and software installation and upgrades.
- Manages all IT during the onboarding and offboarding of properties.
- Oversees contract management with thirdparty vendors for property IT systems.
- Responsible for the inventory maintenance and documentation of all systems at the property level.
- Maintains project work plans for implementing IT solutions at the property level.
- Assists in ITrelated education programs and training for staff members at the property.
- Helps ensure compliance with PCI PII GDPR and brand standards.
- Maintains standard operating procedures and policies for information technology at the property level.
- Implements ongoing process improvement initiatives.
- Effectively handles complex situations or problems independently without guidance or supervision.
Qualifications:
- Bachelors degree in Computer Science Computer Information Systems Management
- Minimum of 5 years of experience in IT System Administration and/or IT System Management
- Minimum of 3 years experience in hotel IT.
- Experience with maintaining all or some of the following:
- Windows 10 Windows Server 2019 Office 365
- Property Management Systems (PMS: OnQ Opera LightSpeed etc.)
- Point of Sale Systems (POS: Agilysys Micros Opera etc.)
- Mitel Prone Switches (Both IP and Analog)
- Networking equipment
- Basic understanding of internet protocols SIP (S)FTP NTP HTTP(S)
- Demonstrated experience in the resolution of technical problems
- Ability to navigate through rapid changes flexibility and imagination to adapt
Required Experience:
Manager
Employment Type
Full-Time
