RPA Business Analyst

Hello

FCM part of FTCG is one of the worlds largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries FCMs flexible technology anticipates and solves client needs supported by experts who provide indepth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASXlisted Flight Centre Travel Group FCM delivers the best marketwide rates unique addedvalue benefits and exclusive solutions.

Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years () FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fourth time! FCM Travel India is one of Indias Top 100 Great Midsize Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life:

We are looking for an experienced Senior Business Analyst with expertise in UiPath to join our Digital Center of Excellence (COE). The ideal candidate will have strong experience in process analysis automation strategy and stakeholder management to deliver impactful automation solutions. This position requires a deep understanding of UiPath capabilities and a proven ability to drive automation initiatives from inception to deployment

Youll be perfect for the role if you have:

Process Analysis and Documentation:

Collaborate with business stakeholders to identify analyze and prioritize automation opportunities.

Conduct detailed process assessments documenting currentstate workflows pain points and areas for improvement.

Design futurestate process maps and RPA solutions using UiPaths capabilities.

Requirements Gathering and Solution Design:

Elicit and document business requirements functional specifications and acceptance criteria for automation projects.

Work closely with technical teams to design scalable and efficient automation solutions.

Ensure alignment between business needs and UiPath platform features.

Project Delivery:

Act as the primary liaison between business teams and RPA developers throughout the project lifecycle.

Coordinate User Acceptance Testing (UAT) and support deployment activities.

Monitor and report on project progress addressing issues promptly to ensure timely delivery.

Governance and Best Practices:

Assist in developing and adhering to RPA governance frameworks standards and best practices.

Contribute to the COE knowledge base by creating and maintaining documentation templates and guidelines.

Champion continuous improvement initiatives to optimize automation processes and outcomes.

Stakeholder Engagement:

Build strong relationships with business units to promote RPA adoption and innovation.

Conduct training and workshops to educate stakeholders on automation capabilities and best practices.

Required Qualifications Experience:

Minimum 5 years as a Business Analyst.

At least 3 years in RPA and UiPath implementations.

Education:

Bachelors degree in Business Computer Science or a related field.

Certifications:

UiPath Business Analyst or RPA Developer certifications (preferred).

Skills and Competencies:

Strong analytical skills with a proven track record in process optimization.

Indepth knowledge of UiPath Studio Orchestrator and other UiPath tools.

Proficiency in documenting workflows using tools like Microsoft Visio Lucidchart or equivalent.

Excellent communication and presentation skills able to engage both technical and nontechnical stakeholders.

Familiarity with Agile methodologies and tools (e.g. Jira Confluence).

Experience in ROI calculation and benefit realization for automation projects.

Preferred Skills:

Experience in developing Process Design Documents (PDD) and Solution Design Documents (SDD).

Exposure to AI and machine learning integrations within RPA projects.

Knowledge of change management principles to support organizational transformation

Work Perks! Whats in it for you:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd

Development:Individualised ongoing Learning & Development via communities of practice. Dedicated time to learn share and collaborate skills interests and goals as well as contribute your own expertise and insights of others.

Innovation Days: the opportunity to create collaborate and bring innovative concepts to life with dedicated innovation days!

Dedicated Engineering Days: hosted by technology partners offsite staff have an opportunity to increase knowledge and skills and test out new and exciting technologies.

Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development

Encouraging Equality: Join our Women in PM&E community a comprehensive program aimed at fostering gender diversity empowering and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives workshops mentorship opportunities and networking events.

Exclusive Staff Discounts:Accessible via our employeeonly portal with 350 of Australias leading retailershealth and wellness discounts financial planning advice employee share plan and more

Travel Discounts:Including family and friends flights hotels tours cruises travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner BUPA access to internal gym

Mental Health:Support and Employee Assistance Program for staff and family

Social:Regular awards nights social teambuilding and industry events with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism as a leading travel group we have made efforts to affect positive change to the environment

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning our vision has always been to open up the world for those who want to see.

As a global travel retailer our people come from all different backgrounds and our connections spread to the far reaches of the globe 20 countries and counting! Together we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences we celebrate the wins seize all opportunities and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation and make sure you are supported to make incredible ideas a reality. Together we deliver quality innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism#LIYS1