Senior Account Director, Client Services

Who are we

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity data and technology with a unique people power & platform power approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencers gamechanging proprietary technologies which are supercharged by official partnerships and data integrations with the worlds leading social platforms for realtime and accurate reporting. Influencer is an Official Global Marketing Partner of TikTok Meta and Snap.

We believe the more tangible scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries Influencer has been helping brands navigate the everevolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge experience and technology that have enabled them to deliver thousands of campaigns for hundreds of brands in markets across the world. Today Influencer has a team of 120 of the best talent in the industry working across Europe North America and the Middle East. From Google to CocaCola from Amazon to Microsoft and from TikTok to Meta they work with companies brands and agencies across every vertical building meaningful relationships between brands creators and their audiences.

Job Title

Senior Account Director Client Services

Reporting of the role

This role reports to the Business Director

Overview of the job

We are hiring for a Senior Account Director to join the client services team and lead one of our most high profile clients a global CPG advertiser. You will be responsible for managing a team and successfully growing and nurturing our partnership across EMEA.

3 best things about the job

• The chance to work on a variety of large scale campaigns across a renowned book of brands with categories including; Beauty Personal Care Haircare Grooming & Home.

• The opportunity to lead and mentor a growing team.

• You will be joining the business at a time of growth and expansion.

In the first few months you would have:

• Met the team: Spent 1:1 with your line manager direct reports and other team members to build rapport and understand how your role fits into the wider CS structure.

• Familiarise yourself with key processes and workflow to ensure efficiency and accountability across your team.

• Mastered internal tools and all essential functions to manage and maintain full oversight on projects across the portfolio as well as adoption of GSuite Slack and Hubspot.

• Developed strong relationships with senior client stakeholders positioning yourself as a reliable and trusted leader. Leading client meetings and starting to understand the clients processes goals priorities and expectations.

• Proactively looking at ways to grow and develop our partnership across the portfolio with new cross functional initiatives.

Roles & Responsibilities:

• Strong focus on client retention and growth with expert knowledge of the creator industry.

• Strategic and commercial mindset with experience working multichannel and multimarket.

• Commercial and analytical thinker is able to confidently pitch for relevant upsell opportunities. Seeks proactive conversations with senior stakeholders.

• Responsible for campaign costing budgets and revenue tracking.

• Line manager to Account Director. Ability to lead a team (6) identifying and implementing operational efficiencies to drive streamlined processes and impactful results.

• Can source and signoff on effective solutions for complex campaign related issues.

• Holds direct reports accountable providing insightful and strategic recommendations ensuring the highest level of client service and organisation across a high volume of projects.

• Applies deeper level and holistic thinking leads on developing impactful content strategies and new business opportunities. Proficient at building a longterm vision for key accounts.

• Highlyorganised & effective leader continuously improving and scaling our delivery and reporting regularly reviewing performance and optimising accordingly.

• Expert knowledge of different platform features formats and placements as well as paid media and crossfunnel marketing solutions.

• Confident presenting hosting and moderating events and/or workshops.

• Is passionate about industry trends platform trends proactively sharing valuable insights and ideas to inspire and educate.

What you will need:

• Experience in Influencer Marketing is mandatory

• 6 years working in an agency or brand within influencer marketing advertising social media and/or creative

• Experience working with project management tools such as and Gsuite

• You are commercially savvy and organised

• You have experience managing high profile clients (a passion for or past experience working within CPG is a bonus)

• Understanding of paid media objectives KPIs and strategy

• You are a self starter and happy to work autonomously as well as part of a team

• High energy and ability to multitask with a real ability to quickly prioritise across several projects

• A proven team player with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

• Multilingual language capabilities is a bonus but not mandatory

A few of our core benefits:

• Private Healthcare through Vitality

• Wellbeing support through Vitality including EAP & Mental Health cover

• 25 days of Annual Leave ( Bank Holidays which can be flexed to your needs)

For more information on our benefits perks and what makes us unique please visit our website here

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We are committed to embedding Diversity Equity & Inclusion into everything we do at Influencer making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.