L2 Desktop Support
L2 Desktop Support
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
L2 Desktop Support
Responsibilities:Provide technical assistance with computer hardware and software
Resolve issues for clients via phone electronically or in person
Recommend hardware and/or software improvements
Track customer issues and resolutions
Handle tickets in a timely manner
Experience with Service Now and AD
Respond to incidents via tickets or another request by endusers onsite
Work independently or with managers or other techs
Have strong customer service experience working with endusers
Experience with networkbased imaging for Refresh / Windows 10 to 11 Migrations
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
Be able to work overtime when requested or necessary
Be able to multitask and prioritize many different projects
Qualifications:
Previous experience in IT customer service or other related fields
Ability to build rapport with clients
Reliable form of selftransportation
Strong troubleshooting and critical thinking skills
Able to lift over 50lbs reliably
Positive and professional demeanor
3 years of experience
Previous ServiceNow / Enterprise ticketing exp
Previous AD experience
Able to crawl and move underneath desks
Teachable
Able to pass a background check and drug test prior to starting
Employment Type
Full Time
Key Skills
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