Sales Account Manager
Sales Account Manager
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Job Description
About the Role
We are seeking a proactive and clientfocused Sales Account Manager to join our growing team supporting a highprofile governmentlinked contract. This role is instrumental in delivering a bestinclass service experience to contractors engaged through our umbrella payroll solutions. You will act as the first point of contact for new and existing contractors guiding them through onboarding ensuring compliance and managing their queries with care and precision.
This is an exciting opportunity to be part of a nationally significant project delivering payroll and employment support to professionals contributing to the UKs most iconic heritage and infrastructure.
Key Responsibilities
- Contractor Support:Serve as the main point of contact for all incoming contractor queries providing clear accurate and timely support via phone and email.
- Onboarding & Induction:Guide new contractors through the umbrella recruitment process ensuring they fully understand the services benefits and expectations.
- Service Promotion:Articulate the value proposition of our umbrella company confidently discussing key advantages such as compliance assurance pension access and other employment benefits.
- Relationship Management:Build and nurture positive relationships with contractors ensuring high levels of satisfaction and continued engagement.
- Problem Solving:Proactively resolve issues or concerns raised by contractors escalating complex matters when necessary while maintaining ownership of the outcome.
- Compliance & Accuracy:Ensure all contractor records are accurate and fully compliant with internal processes HMRC legislation and industry regulations.
- Knowledge Building:Maintain a solid understanding of umbrella payroll including topics such as salary sacrifice schemes and pension contributions to provide wellinformed guidance.
What We re Looking For
- Proven experience in a customer service account management or contractor care role (ideally within payroll umbrella or recruitment services).
- Outstanding communication skills particularly a confident articulate and professional telephone manner.
- Exceptional attention to detail and a commitment to delivering accurate and highquality service.
- Ability to solve problems with diplomacy and efficiency while remaining calm under pressure.
- Clientfirst mindset with the ability to build genuine rapport and trust quickly.
- Understanding of umbrella payroll services with knowledge of pensions and salary sacrifice being advantageous.
- A personal appreciation for high standards tradition and public service would be viewed positively due to the nature of the endclient.
Desirable Skills & Attributes
- Familiarity with contractor onboarding or payroll compliance.
- Knowledge of PAYE employment rights and statutory benefits.
- A discreet professional attitude suited to handling highprofile and sensitive accounts.
- A respectful appreciation for UK institutions and national heritage.
Why Join Us
- Be part of a trusted team supporting a prestigious national contract.
- Work within a fastpaced valuesled business that believes in high standards and contractor care.
- Access ongoing training and development in payroll and compliance.
- Enjoy flexible working and a culture that values collaboration and results.
Qualifications & Skills Experience: 1-3 years of experience in sales support, business development, or administrative roles (preferably in recruitment, staffing, or a related industry). Communication: Strong verbal and written communication skills, with the ability to engage professionally with clients. Organizational Skills: Excellent attention to detail, time management, and ability to multitask. Tech-Savvy: Proficiency in CRM software, Microsoft Office (Word, Excel, PowerPoint), and communication platforms like Zoom or Slack. Sales & Customer Service Aptitude: An interest in sales, client relationship management, and business development. Initiative & Teamwork: Ability to work independently while collaborating effectively with a team.
Employment Type
Full Time
