Delivery Experience Manager
Delivery Experience Manager
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Job Description
As the Delivery Experience Manager for UK and Ireland you will:
- Oversee and improve the delivery service quality and customer experience acting as an advocate for our customers.
- Manage relationships with Delivery Service Providers (DSPs) including contract management and strategic communication.
- Develop and implement longterm country strategies and annual roadmaps to achieve bestinclass customer satisfaction.
- Monitor customer satisfaction trends and set priorities accordingly.
- Coordinate with crossfunctional teams to drive continuous improvement projects in the delivery experience.
- Scout for market innovations to drive superior and costeffective delivery solutions.
- Lead as an expert for relevant tools and processes within the Delivery Experience team.
- Align closely with the sales team to advance customer experience in local markets.
Qualifications :
- Graduate degree or equivalent with sound experience in customeroriented logistics services
- Demonstrated ability to manage projects and identify customer requirements
- High analytical competence and advanced IT skills including MS Excel
- Profound knowledge of the UK and Ireland Last Mile market and logistics
- Excellent problemsolving skills with a resultoriented approach
- Fluent English communication skills; additional European language is a plus
- Willingness to travel
Additional Information :
Additional Information:
With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% inoffice 40% remote collaborating with colleagues across locations.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
Two extra vacation days and days off on 24th and 31st of December #LIHybrid
Private medical care and life insurance
Multicafeteria system including Multisport card
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
