Role description and purpose
The Annes Pantry Store Manager is responsible for managing the daily operations of the selected Annes Pantry store.
The Store Manager is responsible for managing the development of their store with overall responsibility for the operational & financial performance of the store and includes being:
- the custodian of the Annes Pantry brand delivering exceptional standards of quality service and product within your store in line with organizational values and objectives.
- developing the team in line with the learning & development succession planning and growth strategies of the business.
Key responsibilities
Store management: You will work in the store(s) to support the daily operations as outlined below.
- Support your store as required.
- Conduct staff recruitment and training.
- Oversee rostering to meet key KPIs (key performance indicators)
- Oversee ordering to meet key KPIs (key performance indicators)
- Complete general administration inc Deputy Xero.
- Maintain COGS and labour rates at required levels.
- Support New Store opens.
- Support Franchisee training in store if required
- Help build Standard Operating Procedures (SOPs)
- Complete Compliance and store audits.
- Help develop AP 5 Steps of Service
- Respond to emails/phone calls promptly and create action plans accordingly.
- Respond promptly to all customer enquiries and reviews.
- Roll out marketing plans.
Experience requirements.
- Experience working in hospitality. 2 3 years
- Rostering experience
- Staff and Team management experience
- Hiring and Training experience
Additional Information :
Skills / Knowledge. (These skills will come with on the job training )
- Hospitality Management skills
- Rostering skills
- Customer service skills
- Training skills
Personal Attributes
- Leader
- Results driven.
- Professional
- Problem solver
Remote Work :
No
Employment Type :
Fulltime