drjobs Senior Software Escalation Engineer

Senior Software Escalation Engineer

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Newton, MA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are looking for a Senior Escalation Engineer to assist with CyberArk Secure Infrastructure Access (SIA) solutions and resolve technical issues.

As a Senior Escalation Engineer you will work with SIA R&D Support and our enterprise customers and partners. You will resolve customer technical issues through research reproduction and troubleshooting using your knowledge to analyze and apply code changes as needed.

You will learn new technologies take on new challenges and drive key initiatives to ensure the longterm success of CyberArks customers and the company.

Responsibilities:

  • Assist our customers in making the most value from our product
  • Collaborate closely with R&D and Customer Support teams to ensure customer issues are addressed promptly and with high quality
  • Identify root cause of issues find common ground and offer/deliver solutions for those issues
  • When required work together with our customers on reported issues
  • Provide quick response code changes as required
  • Establish and maintain effective working relationships with R&D Support and field engineers

#LIKR1


Qualifications :

  • Minimum of 5 years of experience in escalation support or a similar role within a software company
  • More than 2 years of experience at SaaS or security enterprise companies
  • 3 years of handson experience with C with Python as an advantage
  • Excellent presentation verbal and written communications skills
  • Ability to comprehend the technical aspects of a complex SaaS system
  • Enterprise level troubleshooting and Support experience
  • Experience in Security companies An advantage


Additional Information :

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $116000 $160000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.


Remote Work :

Yes


Employment Type :

Fulltime

Employment Type

Remote

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.