Business Support Analyst - Sales Operations

Use Your Strengths at Wellmark as a Sales Operations Business Support Analyst! 

In this role you will support one or more applications and/or systems that align to our Sales and Account Management Product Team. This includes understanding business processes and how the applications and/or systems support the business to be able to effectively track resolve and mitigate issues while also communicating and educating our business stakeholders.  Additionally  you will perform system process and application user acceptance testing related to enhancements or defects to improve processes capabilities and efficiencies. 

Ideal candidates will bring a blend of technical proficiency problemsolving skills agile and productcentric knowledge and business acumen to support and enhance application/system functionality. You have experience reviewing and understanding business processes collaborating with product and business teams and providing system support and troubleshooting. Strong communication attention to detail organization curiosity  and adaptability come to you naturally along with a customerfocused mindset and a commitment to continuous learning. If youre a proactive problemsolver with a passion for technology and a knack for bridging technical and business domains check out our opening and apply today! 

Qualifications :

Required:

• Associates degree or direct and applicable work experience.
• Minimum of 2 years of business analysis or related experience including exposure to data flow diagrams requirement specifications user case scenarios and user acceptance testing (UAT). Must demonstrate ability to understand complex systems in order to develop test cases and coordinate appropriate testing.
• Effective communication skills with the ability to articulate complex information to diverse internal and external audiences.
• Ability to work with and coordinate vendor responsibilities including regular conference call meetings discussions and presentations.
• Strong critical thinking and problemsolving skills. Ability to analyze information and evaluate complex workflows data and systems. Strong attention to detail.
• Ability to identify issues or inconsistencies; obtains relevant information relates and compares data from different sources and identifies alternative solutions.
• Familiarity with regulatory standards accreditation standards or guidelines including interpretation of technical specifications for data file and system upgrades.
• Selfstarter with effective time management skills and the ability to organize and prioritize competing projects or tasks. Ability to learn and grow through the mentorship and coaching of experienced team members. Flexible and adaptable to change.
• Collaborative approach to work and projects with ability to partner with different business and technical areas of the company.
• Proficiency with Microsoft Office especially Excel. Technical aptitude to learn new software quickly.

Additional Information :

a. Support one or more applications and/or systems of low to moderate complexity that align to the sales team.

b. Analyze define and validate business requirements for necessary system modifications enhancements upgrades etc.

d. Seek to understand issues root cause; coordinate and facilitate conversations with business and technology to align on the issue resolution and timeline.

c. Analyze and troubleshoot system/application issues of low to moderate complexity and their business impact.

e. Coordinate testing efforts with technology by identifying and documenting a test plan that includes pre and postproduction handoffs test scenario design and tracking of testing for accurate and timely outcomes.

f. Utilize a variety of testing techniques to ensure applications are being validated according to the test plan.

g. Consistently communicate and collaborate with product team members technology and other stakeholders for the purpose of aligning business requirements and solutions to meet customer expectations.

h. Collaborate with product team members and business stakeholders to confirm desklevel procedures and process/system documents are created/updated.

i. Effectively and proactively communicate issue resolutions to end users by communicating root causes estimated timeline for fixes and/or workarounds by being the liaison between Technology and Sales.

j. Utilize tracking tools to ensure requirements are documented accurately with dependencies identified and that those requirements are being implemented timely based on priority and deadlines.

k. Serve as an active member in the teams scrum events including standups story refinement backlog grooming demos PI Planning Events and team retrospectives.

l. Develop and maintain desk level procedures for the applications and/or systems being supported.

m. Keep informed support and adhere to regulations and required system upgrades to ensure systems and processes are compliant and procedures are updated.

n. Monitor production support metrics of system and/or application(s) being supported to quantify defect issue occurrences trends and patterns to further identify opportunities for efficiencies or enhancements.

o. Other duties as assigned.

An Equal Opportunity Employer

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